News not only from ITSM world

Latest Articles

What we learned about the US ITSM market at Service Management World Orlando 2025

When you decide to expand into a new market, there’s always a mix of excitement and curiosity. For us at ALVAO, that moment came when we packed our bags and headed to Orlando for Service Management World (SMW). We came with one goal: to better understand the American ITSM market and see how our...

Daniel Ponizil

28.11.2025

2 minutes of reading

Cyber Essentials Plus: Meet the requirements with ITSM

If you're bidding for a UK government contract that involves handling sensitive data or providing specific products or services, you've probably come across Cyber Essential and Cyber Essential Plus – this certification includes an additional technical audit. These government security frameworks are...

Adam Sima

26.11.2025

3 minutes of reading

Interview: The opportunity to increase service maturity from low to high has never been better

Paul Wilkinson is the head of the business and marketing department at UK's largest independent IT Service Transformation Consultancy - iCore. He has spent the last 20 years supporting organizations on technology optimization and transformation journeys. In this interview we discussed why ITSM...

Jana Mancikova

24.10.2022

6 minutes of reading

ITSM as the first steps to strengthening cybersecurity

Cybersecurity is slowly but surely becoming a TOP priority – both in the private and public sectors. Despite this, management tends to believe that a firewall/antivirus = 100% security throughout the organization. Why are these procedures not enough and how should the IT department initiate a...

Jana Mancikova

7.10.2022

6 minutes of reading

ALVAO has been approved for UK public sector use – our products are available in G-Cloud

ALVAO products, Asset Management and Service Desk, are now available not only in the Czech and Slovak eGovernment cloud but also in the British G-Cloud.

Jana Mancikova

6.10.2022

1 minute of reading

ALVAO 11 Achieves PinkVERIFY Certification for ITIL 4 – Elevating ITSM and ITAM to New Heights

In the ever-evolving landscape of IT service management (ITSM) and IT asset management (ITAM), staying ahead of the game is essential. The journey from ITIL 3 to ITIL 2011 (or simply "ITIL V3") was a significant leap forward, and now, the industry has taken another momentous stride with ITIL 4. And...

Jana Silarova

15.9.2022

3 minutes of reading

The request form can save hours. Do you know all its features?

The request entry form is the gateway to any Service Desk. How is it to be made as understandable as possible for staff; to make sure the operator saves time and not make it a nightmare for those who fill it out…?

Jana Mancikova

6.9.2022

2 minutes of reading

Is it worth extending Service Desk to other non-IT departments?

Do you want to take a step forward and extend Service Desk to the rest of the business? Is it worth it? It doesn’t have to be as hard to do as you might think. It won’t cost you much either.

Jana Mancikova

5.9.2022

3 minutes of reading

Interview: What is the role of the CIO in digital transformation?

Martin Vitouš has been working in IT for almost 30 years. During that time he’s been through just about everything IT has to offer. His goal is always for customers and trainees to take away something that will help them and that makes sense.

Jan Skrabanek

30.8.2022

5 minutes of reading

Change that will outlive you: Managing transformative projects, part 2

Get inspired by our experience with best practices and learn from people with many years of experience on change management

Jan Skrabanek

27.8.2022

6 minutes of reading

Change that will outlive you: Managing transformative projects, part 1

Read about change management from different angles, get inspired by our own experience with best practices and learn from people with many years of know-how

Jan Skrabanek

26.8.2022

6 minutes of reading