Out-of-the-box ITSM and ITAM on one platform that fits your Microsoft stack without depending on it. It works with the tools your team already uses, from Teams and Outlook to Intune.
Powering Microsoft‑first organisations with 300,000+ users across 25+ countries.
Fits naturally into your Microsoft ecosystem, without building your ITSM on top of it.
Works straight out of the box from day one. No digging through settings.
Quick adoption across teams, thanks to a familiar environment.
| Feature |  |
 |
|---|---|---|
| Service management | ||
| Self-service portal | ✓ | ✓ |
| Incident & Request Management | ✓ | ✓ |
| Problem & Change Management | ✓ | ✓ |
| Service catalogue | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Routing & escalation rules | ✓ | ✓ |
| Knowledge base | ✓ | ✓ |
| Approval workflows (multi-step) | ✓ | ✓ |
| No-code workflow designer | ✓ | ✓ |
| Enterprise Service Management (HR, Facilities, Finance,..) | ✓ | ✓ |
| Mobile app | ✓ | ✓ |
| AI | ||
| AI agents (virtual service agent) | ✓ | ✓ |
| AI assistant for agents (ticket summaries) | ✓ | ✓ |
| AI knowledge base assistant | ✓ | ✓ |
| AI ticket categorization & triage | ✓ | ✓ |
| AI root cause analysis & incident detection | ✓ | ✕ |
| MCP server | ✓ | ✕ |
| Microsoft Copilot integration | ✓ | ✓ |
| Asset management | ||
| Asset Management (HW, SW, Cloud) | ✓ | Add-on |
| CMDB | ✓ | ✓ |
| Native asset discovery (agent, network scan) | ✓ | ✕ |
| Asset Management Autopilot | ✓ | ✕ |
| Impact analysis / dependency mapping | ✓ | ✓ |
| Contracts & license management | ✓ | Add-on |
| M365 License Optimizer | ✓ | Add-on |
| Monitor tool integration | ✓ | ✓ |
| Remote control (via integration) | ✓ | ✓ |
| Reporting & security | ||
| Dashboards & custom reports | ✓ | ✓ |
| BI analytics (Power BI) | ✓ | ✓ |
| Sandbox environment | ✓ | ✓ |
| Single Sign-On (SSO) | ✓ | ✓ |
| SOC2 compliant | ✓ | ✓ |
| Multi-region data hosting | ✓ | ✓ |
| Integrations | ||
| Microsoft Azure (Entra ID, Azure Monitor, Discovery) | ✓ | ✓ |
| Microsoft Dynamics 365 | ✓ | ✓ |
| Microsoft Intune | ✓ | ✓ |
| Microsoft Teams | ✓ | ✓ |
| Microsoft Outlook | ✓ | ✓ |
| Microsoft SharePoint | ✓ | ✓ |
| Power BI | ✓ | ✓ |
| Power Automate | ✓ | ✓ |
| REST API | ✓ | ✓ |
| Platform & support | ||
| Runs without extra platform licences (no Power Platform needed) | ✓ | ✕ |
| 99.9% uptime SLA | ✓ | ✓ |
| Support (24/5) | ✓ | ✕ |
| On-premises deployment | ✓ | ✕ |
"Because the look and feel of ALVAO is very Microsoft-themed, there was a lot of familiarity for our users, making it easier for them to get on board with minimal training."
“I like that ALVAO has become our central system not just for managing service requests, but also for tracking all our assets. Everything is easy to find, and other departments are starting to see the value too.”
“Planning the IT budget is now 80% faster compared to using spreadsheets. I see exactly who has a five-year-old monitor and can plan replacements immediately,”
“They know that when they submit a ticket, it’s not going into a black hole; it’s actually being worked on.”
Eliminate up to 90% of manual, repetitive tasks and give your team the capacity to create real value for your business.
Every request in one place automatically captured, categorised and routed with the right priority (SLA), so your IT team can stay focused on what really matters.
Always know what you own, who’s responsible for it, where it sits and which stage of the lifecycle it’s in from purchase to disposal—all in one clear view.
Infrastructure
Use your existing Intune and Entra ID setup without parallel systems.
Automation & data
Automate workflows and reporting with Power Automate and Power BI.
We handle the entire migration, including extracting, validating, and loading your data into ALVAO, without slowing your team down.
Use a secure, modern cloud solution hosted on Microsoft Azure, with guaranteed data residency in the US, UK, or EU.
Keep full control over your environment and data with an on-premises deployment.
