Update your Knowledge Base without the hassle

Stop rewriting the same solutions

AI Assistant scans recurring issues and proposes article content, so your team stops solving the same problem again and again.  

Keep your Knowledge Base alive without extra effort

AI continuously suggests what to document next and drafts articles for you to approve or reject. Users can now rate articles, giving clear insight into which content is helpful, what needs improvement, and what’s no longer relevant.

Help users faster through self-service

When users report issues, the Assistant shows them existing articles – right in the self-service portal or linked to specific services.

1. AI finds recurring issues

The Assistant continuously analyzes your ALVAO tickets to identify common problems. When it detects a recurring issue, it automatically drafts a new Knowledge Base article. There is no need to start from scratch. 

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2. You approve what’s published

Once a draft is ready, your team gets notified. You can review the article, edit it, approve it or reject it. Nothing goes live without your sign-off. 


3. Users find answers faster

Approved articles are added to your knowledge base and shown to users when they report similar problems – in the self-service portal or linked to relevant services. That means fewer tickets and faster resolutions.

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Smarter IT support with ALVAO and Copilot

Connect ALVAO with Microsoft 365 Copilot to make everyday tasks easier for both users and support teams. Let AI handle repetitive requests, suggest solutions, and speed up responses – so your team can focus on what really matters.

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More ALVAO AITSM features

Fast to deploy, easy to use

Get value from AI without needing to train models or build custom workflows. ALVAO comes with predefined scenarios and works with your existing ticket data.

Natural language understanding

The Assistant recognizes intent and key details from user queries, so it can respond in context and speed up common tasks.

Sentiment-aware responses

Detect how users feel and respond more thoughtfully. Keep satisfaction high, even in tricky situations. 

Built-in privacy and control

Your data stays yours. The Assistant doesn’t learn from your requests and everything runs securely on Azure.

Explore ALVAO AITSM features

Organizations where ALVAO AITSM has improved daily operations

Ovanet

"ALVAO's AI Assistant provides us with all the necessary information at the click of a button, enabling us to handle requests more efficiently and quickly. And this, of course, reflects positively on the satisfaction of our end users."

Marek Kanak, Head of department IT support, OVANET a.s.
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Linet

"Using AI in ALVAO significantly improves the efficiency of solving complex tickets. The system automatically retrieves important information from previous tickets and summarizes communication into concise sentences, saving valuable time and resolving requests faster. We are excited for further development to assist even more."

Michal Toman, End User Services Manager, LINET

Book your AI Knowledge Base Assistant demo

ALVAO

demo

Book a quick intro call and see how the AI Knowledge Base Assistant automatically turns repeated tickets into helpful documentation.

We’ll walk you through how it works and how it helps your team save time.


No pressure, no commitment.