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Register for the upcoming webinar | 5 ITAM challenges IT managers face in 2024 with Jaro Tomik from CDW. Learn more about the webinar HERE.

News not only from ITSM world

Latest Articles

Challenges with Knowledge Management in ITSM

Organizations often struggle to manage and optimize Knowledge management. This article goes beyond definitions, going depper into the untamed hurdles companies face when integrating Knowledge Management (KM) into their IT Service Management (ITSM) processes. We'll explore common roadblocks like siloed...

Jana Mančíková

12.2.2024

6 minutes of reading

Jira Server is moving to cloud-only, where does that leave you?

In recent years, SaaS (Software as a Service) and the transition to the cloud have become a common part of optimizing companies’ software costs. Almost all software is available in this way today, but there are still good reasons why it is sometimes better to leave the software running on your servers...

Adam Šima

4.1.2024

4 minutes of reading

Challenges with Knowledge Management in ITSM

Organizations often struggle to manage and optimize Knowledge management. This article goes beyond definitions, going depper into the untamed hurdles companies face when integrating Knowledge Management (KM) into their IT Service Management (ITSM) processes. We'll explore common roadblocks like siloed...

Jana Mančíková

12.2.2024

6 minutes of reading

Jira Server is moving to cloud-only, where does that leave you?

In recent years, SaaS (Software as a Service) and the transition to the cloud have become a common part of optimizing companies’ software costs. Almost all software is available in this way today, but there are still good reasons why it is sometimes better to leave the software running on your servers...

Adam Šima

4.1.2024

4 minutes of reading

The benefits of using Microsoft Teams for IT service management

Microsoft Teams has evolved beyond a standard collaboration app, finding utility as a foundational component in the realm of IT Service Management (ITSM). This article explores the integration of Teams within a help desk framework, highlighting its capabilities in tandem with specialized ITSM solutions...

Adam Šima

3.1.2024

8 minutes of reading

How to choose the most suitable ITSM solution for your needs

Are you dissatisfied with your current solution wanting a change? Are you constantly firefighting in IT and is management finally giving you the green light to make changes? This article can serve as a guide to help you consider all fundamental aspects of choosing the right ITSM tool.

Jana Mančíková

2.1.2024

5 minutes of reading

Cyber Essentials Plus: Meet the requirements with ITSM

If you're bidding for a UK government contract that involves handling sensitive data or providing specific products or services, you've probably come across Cyber Essential and Cyber Essential Plus – this certification includes an additional technical audit. These government security frameworks are designed...

Adam Šima

6.12.2023

3 minutes of reading

What's the difference between ITAM and CMDB?

IT Service Management (ITSM) offers various terms that often lead to confusion and misunderstanding. Much like other fields and industries, emerging trends are sprouting like mushrooms after a rainstorm, accompanied by new terms and definitions that can be rather confusing.

Jana Mančíková

5.12.2023

4 minutes of reading

ALVAO is part of the Microsoft Copilot Ecosystem

Since the beginning, we have been developing ALVAO in line with Microsoft's principles and strategies. Of course, during the past year and especially this year we have been closely following the developments at Microsoft and their products. And it was in cooperation with Microsoft experts that we worked...

Jan Prudík

23.11.2023

3 minutes of reading

CritSit in IT Service Desk

CritSits stands for critical situations that require immediate attention to prevent serious consequences. In this article, we will explain what the term ‘CritSit’ means in terms of IT service desk, and then we’ll look into why a team gets into CritSit mode, what measures we can take to avoid it, and...

Mukesh Sharma

17.11.2023

4 minutes of reading

How ITSM can help improve customer satisfaction

Customer Satisfaction is the most important metric that measures the performance of a service desk team.

Mukesh Sharma

6.11.2023

2 minutes of reading