SysAid Alternative: Why ALVAO Might Be a Better Fit

1. Seamless Microsoft Integration

ALVAO is built from the ground up to work natively within the Microsoft ecosystem. Unlike SysAid, which integrates with Microsoft products but doesn’t fully embed into them, ALVAO offers a Service Desk that functions directly inside Microsoft Teams, Outlook, and SharePoint.

With deep Power Automate integration, you can fully automate IT processes across your Microsoft environment, eliminating the need for third-party workarounds. This means smoother workflows, faster ticket resolution, and a familiar UI for employees, without switching between different applications.

"We launched ALVAO recently and I have received tons of good feedback from users who are now able to manage the complete ticket creation process from start to finish without leaving Teams."

— Mark Challis, IT Operations and Security Manager, EIP

2. ALVAO Has Built-In IT Asset Management, SysAid Relies on Add-Ons

A well-maintained IT asset register is critical for keeping operations running smoothly. SysAid offers IT asset management (ITAM), but it’s not a core part of the platform. It requires additional setup and isn’t as seamlessly integrated with IT Service Management.

ALVAO, on the other hand, provides native ITAM capabilities as part of its all-in-one solution. That means everything, including hardware discovery, software license tracking, CMDB, and lifecycle management, is available in one unified interface. No external tools, no extra fees, and no need to manage assets separately from your Service Desk.

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 ALVAO tool is very helpful in our company

"We use ALVAO Asset and ALVAO ServiceDesk tool in our company. It's very helpful for us that we have all assets (laptops, computers, LCDs, etc..) in Asset. We have finally arrangement in our all asset. A lot of function can be manage automatic and you save your work. Same is with ServiceDesk. We have a lot of requests from users and with this tool you can manage it very quickly and requests has order." 
Read more on G2.

–⁠⁠⁠⁠⁠⁠   Jan P., IT support

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3. Flexible Pricing: Pay Only for What You Use

SysAid follows a fixed-package pricing model, where you pay for all features, even the ones you don’t need. This might be fine for some businesses, but for small and middle sized business, it means spending extra on unnecessary functions while struggling to justify costs for other IT initiatives.

ALVAO takes a modular approach to pricing. Instead of a one-size-fits-all model, you get to choose only the features you need, whether it’s ITSM, ITAM, or Enterprise Service Management (ESM).

"Main point of pleasure - ALVAO does all the things that we talked about saying it will do. That's not always true with other platforms."

— Josh Higaki, System Analyst, Ripple Junction

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4. Better Support and Faster Implementation

Based on the reviews, one of the biggest customer complaints about SysAid is its steep learning curve and clunky UI. While the platform is powerful, its interface and setup process can be frustrating for new users. Many teams find it takes longer to get SysAid up and running compared to ALVAO.

ALVAO is designed to be intuitive, with a UI that feels familiar to anyone already using Microsoft 365. Implementation is faster and smoother, and customer support is highly rated for being responsive and knowledgeable. SysAid users, on the other hand, report mixed experiences with support.

“In September, one person managed all 45 new hires in just 60 minutes, which was a huge time saver for our team,” says Petr Kugler, L2 Administrator at Notino, highlighting the efficiency of ALVAO IT Asset Management.

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Bonus: AI-Powered ITSM Without the Buzzwords

SysAid offers AI-driven ticketing, chatbots, and automation, making AI a central part of its ITSM. ALVAO takes a more integrated approach, combining the ALVAO AI Assistant with Microsoft Copilot to enhance major incident detection, root cause analysis, and automated ticket summarization. This ensures AI works where it’s needed such as inside of your workflows without adding unnecessary complexity.

If you want AI built directly into your Microsoft environment with smart automation that improves efficiency, ALVAO is the better fit.

Conclusion: Why ALVAO is a Smarter Alternative to SysAid

SysAid is a solid ITSM tool, but if you’re looking for stronger Microsoft integration, built-in IT asset management, flexible pricing, and top-tier customer support, ALVAO is the clear choice.

• Native Microsoft 365 & Teams integration
• Built-in IT Asset Management (no add-ons needed)
• More flexible pricing, pay only for what you use
• SaaS & on-premise options, SysAid is SaaS-only
• Faster implementation & highly rated support

If your business is already invested in Microsoft 365, ALVAO will fit in effortlessly, helping your IT team work smarter, not harder.