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News not only from ITSM world

Latest Articles

ITSM vs. ITAM vs. ITOM: What's the Difference?

In the ever-evolving landscape of IT management, it's easy to get lost in the sea of acronyms and frameworks. Amidst the overlap in managed agendas and shared goals, even seasoned IT professionals can find themselves scratching their heads. In this article, we will focus on three key frameworks within...

Adam Sima

27.5.2024

4 minutes of reading

IT Service Management (ITSM) vs Enterprise Service Management (ESM). What's the difference?  

In the realm of business services and technology, two frequently encountered terms are IT Service Management (ITSM) and Enterprise Service Management (ESM). While these frameworks may sound similar and share common principles and goals, they exhibit distinct differences that warrant consideration for...

Adam Sima

29.4.2024

7 minutes of reading

Are you overspending for Microsoft 365?

You might be surprised to learn that many companies are. While M365 is an absolutely essential tool, not everyone is using it to its full potential. And sometimes, license removal might slip through the cracks during the leaver's process. That's where ALVAO comes in.

Jana Silarova

2.5.2023

1 minute of reading

ALVAO introduces automatic user and group provisioning from Azure Active Directory

Managing user accounts and groups in ALVAO has never been easier thanks to the new Azure AD provisioning connector and its configuration template available now on Azure AD app gallery.

Adam Sima

20.4.2023

1 minute of reading

What’s new in ALVAO 11.1 for Service Desk: Overview of improvements and new features

The new version of ALVAO 11.1 brings a number of innovations and improvements to the Service Desk product. In the previous post News in ALVAO 11.1 we focused on news that are common to Service Desk and Asset Management. In this post, we will introduce you to other important news related only to Service...

Jana Mancikova

20.4.2023

3 minutes of reading

What’s new in ALVAO 11.1 regarding Asset Management: Overview of improvements and new features

The new version of ALVAO 11.1 brings a number of innovations and improvements to the Asset Management product. In the previous News about ALVAO 11.1 we focused on news that are common to Asset Management and Service Desk. In this post, we will introduce you to other significant news related only to Asset...

Jana Mancikova

19.4.2023

2 minutes of reading

Here’s what’s new in ALVAO 11.1 for both Asset Management and Service Desk!

The new version of ALVAO 11.1 brings a number of innovations and improvements that will make your everyday work easier. In this introductory post we’ll focus on news highlights related to both Asset Management and Service Desk. Following that, news focused on Asset Management and Service Desk in turn.

Jana Mancikova

18.4.2023

2 minutes of reading

From Chaos to Clarity: Streamlining Asset Data Management in the Work from Home Era

This article provides solutions to help organizations regain control of their asset data and improve their remote asset management strategies with.

Adam Sima

17.4.2023

4 minutes of reading

Building a Rock-Solid Service Desk: The 5 Key Pillars of IT Success

In today's fast-paced business environment, the success of an organization's IT operations also depends on the effectiveness of its Service Desk. A well-run Service Desk can provide quick and efficient solutions to IT issues, minimizing downtime and ensuring business continuity. As Chief Information...

Mukesh Sharma

13.4.2023

2 minutes of reading

AI in ITSM? Don’t miss the proverbial bus, and discover the trends that will shape the next decade

How can AI (Artificial Intelligence) improve today’s ITSM processes; where has AI been helping for quite some time; where is development heading? AI integration into the workplace will be increasingly common. Virtually any activity that works with data can be made more effective with AI. It’s no surprise...

Jana Silarova

3.4.2023

7 minutes of reading

Experience ALVAO's Solutions in Action: Secure Your Live Demo Session with a Senior Consultant at SITS 2023!

Learn about ALVAO's innovative IT Service Management and Asset Management solutions for Microsoft 365 at SITS 2023. Meet ALVAO team in person at booth #225 during the exciting May 10 - 11 event at Excell London.

Jana Silarova

27.3.2023

4 minutes of reading