News not only from ITSM world

Latest Articles

What we learned about the US ITSM market at Service Management World Orlando 2025

When you decide to expand into a new market, there’s always a mix of excitement and curiosity. For us at ALVAO, that moment came when we packed our bags and headed to Orlando for Service Management World (SMW). We came with one goal: to better understand the American ITSM market and see how our...

Daniel Ponizil

28.11.2025

2 minutes of reading

Cyber Essentials Plus: Meet the requirements with ITSM

If you're bidding for a UK government contract that involves handling sensitive data or providing specific products or services, you've probably come across Cyber Essential and Cyber Essential Plus – this certification includes an additional technical audit. These government security frameworks are...

Adam Sima

26.11.2025

3 minutes of reading

A Look at AI Through the ITAM Lens: Managing the Next Digital Revolution

As an IT Asset Management (ITAM) professional, I've witnessed technology waves come and go, but nothing quite compares to the speed and complexity of the AI revolution we're experiencing today, especially in the past three to four years. It is definitely exciting to witness AI thrive and it creates...

Adam Sima

16.4.2025

8 minutes of reading

What’s new in ALVAO 25.1.?

Let's start with the biggest one – quarterly release! Every three months, we introduce exciting new features and updates. This time, we’re bringing integrations with Power Automate, Copilot, Jira, Freshservice, and Jamf. Plus, our new Dashboard is here to impress, offering visual charts and graphs....

Ludmila Vojtovicova

17.3.2025

5 minutes of reading

Incident vs Problem vs Change Management. What is the difference?

For those unfamiliar with the ITIL framework, Incident Management and Problem Management may seem synonymous. While these processes work closely together, each serves a distinct purpose in resolving technical disruptions. Change Management governs structured improvements and integrates closely with...

Adam Sima

28.2.2025

4 minutes of reading

The Watermelon Effect in IT: Why SLAs Fail & How XLAs Fix It

Your IT services might look great on paper since SLAs are met, response times are fast and uptime is high. But are your users actually happy? The watermelon effect happens when SLAs are met but users still complain. How to solve it? Find out in the below article and get a free checklist to easily...

Jana Mancikova

19.2.2025

7 minutes of reading

ITAM and Sustainability: The role of IT Asset Disposition (ITAD)

Technology runs the world, but at what cost? Every laptop, server, and data center humming away in the background comes with an environmental price tag. Don’t you agree?

Daniel Ponizil

18.2.2025

9 minutes of reading

ITIL vs DevOps vs Agile. What is the difference?

If you're in IT, you've probably heard the terms ITIL, DevOps or Agile. What's more, these terms are so popular that they get thrown around - often incorrectly. In this article, we'll explain the differences, benefits and specific use cases.

Adam Sima

12.2.2025

3 minutes of reading

IT Asset Management Lifecycle: Keeping IT in Check from Start to Finish

IT resources, be it hardware or software, are very much like your resources in human shape; they have a beginning, a purpose, and (eventually) a retirement. But unlike your employees, they don’t send a resignation email when they’re ready for the next chapter in their lives. They may be slowly...

Pavlína Krajčíková

12.2.2025

7 minutes of reading

ALVAO Successfully Recertified Under ISO/IEC 27001:2022

In December 2024, ALVAO successfully passed a surveillance audit for ISO 27001, now in compliance with the updated ISO/IEC 27001:2022 standard, which replaces the previous ISO/IEC 27001:2013.

Pavlína Krajčíková

27.1.2025

1 minute of reading

How Service Desk helps Hospital Efficiency

In a hospital full of departments, employees and patients, every saved minute and cost matters. Especially if the cost could mean someone’s life. How can requests and incidents be solved more quickly and efficiently across the entire organization?

Ludmila Vojtovicova

21.1.2025

3 minutes of reading