News not only from ITSM world

Latest Articles

Surprising fact at DTX Manchester 2026: While the world talks about AI, IT teams are still quietly struggling with Excel

The atmosphere at DTX Manchester 2026 was electric, but if you listened closely to the conversations between sessions, a very different story emerged. Read more in the article.

Jana Mancikova

6.5.2026

4 minutes of reading

Enterprise Service Management: When the Company Starts Speaking the Same Language

Most IT teams today operate under clear rules. They have ticketing, monitor deadlines (SLAs), and track assets. However, as soon as a process touches another department such as HR, maintenance, or procurement, efficiency drops. The world of endless email threads, phone calls, and "what's the status...

Jana Mancikova

26.4.2026

3 minutes of reading

ITIL vs DevOps vs Agile. What is the difference?

If you're in IT, you've probably heard the terms ITIL, DevOps or Agile. What's more, these terms are so popular that they get thrown around - often incorrectly. In this article, we'll explain the differences, benefits and specific use cases.

Adam Sima

12.2.2025

3 minutes of reading

IT Asset Management Lifecycle: Keeping IT in Check from Start to Finish

IT resources, be it hardware or software, are very much like your resources in human shape; they have a beginning, a purpose, and (eventually) a retirement. But unlike your employees, they don’t send a resignation email when they’re ready for the next chapter in their lives. They may be slowly...

Pavlína Krajčíková

12.2.2025

7 minutes of reading

ALVAO Successfully Recertified Under ISO/IEC 27001:2022

In December 2024, ALVAO successfully passed a surveillance audit for ISO 27001, now in compliance with the updated ISO/IEC 27001:2022 standard, which replaces the previous ISO/IEC 27001:2013.

Pavlína Krajčíková

27.1.2025

1 minute of reading

How Service Desk helps Hospital Efficiency

In a hospital full of departments, employees and patients, every saved minute and cost matters. Especially if the cost could mean someone’s life. How can requests and incidents be solved more quickly and efficiently across the entire organization?

Ludmila Vojtovicova

21.1.2025

3 minutes of reading

What is the difference between IT Asset Management and IT Inventory Management?

IT Asset Management (ITAM) and IT Inventory Management are essential practices for any organization striving to optimize its IT resources. Before exploring the differences between ITAM and IT Inventory Management. Let’s first define what each term means.

Pavlína Krajčíková

8.1.2025

6 minutes of reading

How to Choose the Best IT Service Desk Software for SMBs in 2025

Small and medium-sized businesses’ (SMBs) main (and long-lasting!) challenge is to balance growth, customer support and internal IT efficiency. Traditional methods like emails, spreadsheets, or outdated tracking systems have become bottlenecks and slowed down productivity and customer satisfaction....

Daniel Ponizil

7.1.2025

7 minutes of reading

SLAs, SLOs, and SLIs: What’s the difference and why they matter for your IT team

In IT, we’re all about keeping things running smoothly and keeping people happy. But when it comes to managing service expectations, terms like SLA, SLO, and SLI can feel like alphabet soup. If you’re not 100% clear on what they mean or how they work together, don’t sweat it, you’re not alone....

Jana Mancikova

10.12.2024

5 minutes of reading

Top 10 Tech Trends in 2025

In the rapidly evolving technology landscape, strategic planning is crucial. This trend will continue in the coming year and CIOs and IT managers must prepare for new challenges and solutions to existing ones. The following article provides a list of the top trends to watch for in the coming year.

Adam Sima

3.12.2024

6 minutes of reading

ITAM in SMBs - Trends We See for 2025

In the evolving landscape of IT Asset Management (ITAM), small and medium-sized businesses (SMBs) are experiencing a paradigm shift. Traditionally, ITAM was the domain of large enterprises, managed by solutions like Certero, Flexera, and Snow, focusing primarily on tracking and managing expensive...

Jana Silarova

19.11.2024

4 minutes of reading