News not only from ITSM world

Latest Articles

The Role of ITAM and ITSM in Cybersecurity: Building a Strong Foundation for Compliance and Audit Readiness

When it comes to protecting your business from cyberattacks, most people think about firewalls and antivirus software. Behind every strong security system, there’s a less obvious yet crucial layer of protection. That is, to have a clear view of your IT assets and a solid process for managing IT...

Pavlína Krajčíková

19.10.2025

5 minutes of reading

The Joys and Challenges of an IT Manager: A Story About Budget Planning in the IT Department

Jozef Hlavac, IT Manager at Wittenstein, uses ALVAO Asset Management to plan IT budgets and technology purchases efficiently. Thanks to this tool, he has achieved full transparency and improved the overall effectiveness of his IT team. Here’s his story about how he manages IT budgeting in practice.

Pavlína Krajčíková

15.10.2025

3 minutes of reading

What is Agentic AI? And why does it matter in IT service management and ITAM?

When embarking on a new digitalisation project today, people expect more than just the basics, such as security, expected functionality or choosing a trusted brand. They’re looking for tools that offer a personalized experience and smart automations. This is especially true for service desks and IT...

Adam Sima

23.10.2024

5 minutes of reading

The Benefits of IT Asset Management (ITAM): Why You Can't Afford to Ignore It

IT Asset Management (ITAM) might not always be top of mind, but ignoring it is like leaving money on the table. A good IT Asset Management strategy helps you avoid unnecessary spending, security risks, and compliance headaches. In this article, we'll break down why ITAM should be a priority in your...

Jana Mancikova

1.10.2024

8 minutes of reading

What Is Incident Management and Why Is It Important for SMBs?

Discover how incident management is crucial for SMBs to accelerate growth and compete in today's competitive business landscape. Why IT Asset Management plays a crucial role in managing incident management effectively.

David Kocian

23.9.2024

7 minutes of reading

What is a Service Level Agreement (SLA)? Simple examples

Learn everything you need to know in this easy-to-follow article. We'll cover what Service Level Agreements (SLAs) stand for, why they're essential, and how to effectively manage them using Service Level Management (SLM). Discover simple examples and best practices to ensure optimal service...

Jana Mancikova

6.9.2024

7 minutes of reading

Is Your IT Asset Management Ready for AI?

Artificial intelligence (AI) is revolutionizing industries and changing how we work every day, and IT Asset Management or ITAM is no exception. Let’s explore the potential benefits, risks, and challenges of implementing AI in ITAM to help your organization make the most of this technology.

Adam Sima

8.7.2024

3 minutes of reading

How to Manage Software Licenses

How do most successful businesses manage their licences, and what’s the trick to make the process as convenient and stress-free as possible? Let's dive in how to effectively manage software licenses.

Adam Sima

17.6.2024

3 minutes of reading

How to prepare for Digital Operational Resilience Act (DORA)?

The Digital Operational Resilience Act (DORA) is a new EU directive that changes the IT security approach of organizations operating in the financial sector. It will come into force on 17 January 2025, so making the necessary changes now would be timely.

Adam Sima

4.6.2024

9 minutes of reading

ITSM and ITAM for Higher Education

EUNIS-CZ annual conference in Špindlerův Mlýn focused on the digitalization of Higher Education in the Czech Republic is taking place this week. Two days full of inspiration, innovation, ideas, and most importantly, sharing experiences and best practices. The main topic for this year is "University...

Jana Silarova

4.6.2024

1 minute of reading

What are MTBF, MTTR, MTTA, and MTTF incident metrics? How to calculate them?

When discussing incident management, some argue that incident metrics like MTBF, MTTR, MTTA, and MTTF matter less than understanding how incidents can be resolved, what preventive measures work, and why incidents occur in the first place (i.e., identifying the root cause). Let's find out in the...

Jana Mancikova

30.5.2024

10 minutes of reading