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News not only from ITSM world

Latest Articles

What is Agentic AI? And why does it matter in IT service management and ITAM?

When embarking on a new digitalisation project today, people expect more than just the basics, such as security, expected functionality or choosing a trusted brand. They’re looking for tools that offer a personalized experience and smart automations. This is especially true for service desks and IT management...

Adam Sima

23.10.2024

5 minutes of reading

The Benefits of IT Asset Management (ITAM): Why You Can't Afford to Ignore It

IT Asset Management (ITAM) might not always be top of mind, but ignoring it is like leaving money on the table. A good IT Asset Management strategy helps you avoid unnecessary spending, security risks, and compliance headaches. In this article, we'll break down why ITAM should be a priority in your IT...

Jana Mancikova

1.10.2024

8 minutes of reading

ALVAO has successfully passed the SOC 2, type II evaluation process

We are pleased to announce that ALVAO SaaS - cloud services have successfully passed the six-month evaluation process of SOC 2, type II. This audit confirmed that the set-up and follow-up of our policies and procedures for managing security, privacy, availability and confidentiality meet the highest...

Jana Silarova

14.8.2023

2 minutes of reading

What 7 areas of ITSM will see the greatest AI advances? Get yourself and your organization fit for the digital revolution

It takes no evangelist to spread glad tidings about AI in ITSM. Artificial Intelligence takes IT process management to the next level – just as when ITIL first brought in best practices. AI can automate processes that take hours of time and soak up staff budget. Artificial intelligence predicts threats,...

Jana Mancikova

30.5.2023

5 minutes of reading

ALVAO shines at SITS 2023 in London

Again, ALVAO marked its presence at the much-anticipated Service Desk Show in London – a gathering of ITSM professionals from around the world. Throughout the event, we had the pleasure of connecting with a diverse array of visitors.

Jana Mancikova

28.5.2023

2 minutes of reading

ALVAO & ChatGPT Integration: Turbodrive ticket management, operational efficiency and more

Learn how to unlock the full efficiency of day-to-day operational tasks with Alvao's integration with ChatGPT in your IT department.

Jana Mancikova

9.5.2023

2 minutes of reading

Are you overspending for Microsoft 365?

You might be surprised to learn that many companies are. While M365 is an absolutely essential tool, not everyone is using it to its full potential. And sometimes, license removal might slip through the cracks during the leaver's process. That's where ALVAO comes in.

Jana Silarova

2.5.2023

1 minute of reading

ALVAO introduces automatic user and group provisioning from Azure Active Directory

Managing user accounts and groups in ALVAO has never been easier thanks to the new Azure AD provisioning connector and its configuration template available now on Azure AD app gallery.

Adam Sima

20.4.2023

1 minute of reading

What’s new in ALVAO 11.1 for Service Desk: Overview of improvements and new features

The new version of ALVAO 11.1 brings a number of innovations and improvements to the Service Desk product. In the previous post News in ALVAO 11.1 we focused on news that are common to Service Desk and Asset Management. In this post, we will introduce you to other important news related only to Service...

Jana Mancikova

20.4.2023

3 minutes of reading

What’s new in ALVAO 11.1 regarding Asset Management: Overview of improvements and new features

The new version of ALVAO 11.1 brings a number of innovations and improvements to the Asset Management product. In the previous News about ALVAO 11.1 we focused on news that are common to Asset Management and Service Desk. In this post, we will introduce you to other significant news related only to Asset...

Jana Mancikova

19.4.2023

2 minutes of reading

Here’s what’s new in ALVAO 11.1 for both Asset Management and Service Desk!

The new version of ALVAO 11.1 brings a number of innovations and improvements that will make your everyday work easier. In this introductory post we’ll focus on news highlights related to both Asset Management and Service Desk. Following that, news focused on Asset Management and Service Desk in turn.

Jana Mancikova

18.4.2023

2 minutes of reading