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News not only from ITSM world

Latest Articles

Interview: The opportunity to increase service maturity from low to high has never been better

Paul has spent the last 20 years supporting organizations on technology optimization and transformation journeys. In this interview we discussed why ITSM struggles to find its place in modern companies and what is the remedy. We also talked about ITIL implementation in SMB sector.

Jana Mančíková

24.10.2022

6 minutes of reading

ITSM as the first steps to strengthening cybersecurity

Cybersecurity is slowly but surely becoming a TOP priority – both in the private and public sectors. Despite this, management tends to believe that a firewall/antivirus = 100% security throughout the organization. Why are these procedures not enough and how should the IT department initiate a change...

Jana Mančíková

7.10.2022

7 minutes of reading

It doesn’t pay to overlook dragons. Not even in IT.

‘There's NO Such Thing as a Dragon,’ the mother repeats over and over again in Jack Kent’s charming fairy tale of that name. A small dragon appears in her son Billy’s room in the morning and he runs downstairs to tell her right away. But the mother doesn’t take the news seriously at all. There’s no such...

Jan Škrabánek

13.6.2022

5 minutes of reading

Interview: Change Management can’t be done halfway

Rudolf Slaba is an ITIL Expert and Process Specialist at O2 Czech Republic. In addition, he owns a pack of working dogs for hunting wild boar and trains ITIL courses throughout the country. We talked about the change management process and its deployment in companies.

Jan Škrabánek

2.6.2022

7 minutes of reading

The specifics of IT management in hospitals and healthcare facilities

Healing people is a complex discipline where information technology is increasingly playing an important role. Most workplaces today are equipped with smart devices, connected to a network. The X-ray machine sends its images directly to the system for evaluation. Pharmacy systems regulate the temperatures...

Jan Škrabánek

31.5.2022

6 minutes of reading

Interview: Systems failure can paralyze the hospital, yet health care has to keep going

David Zažímal manages IT at Jihlava hospital. We talked about what a critical outage looks like in a hospital, what specific problems one has to face, and why the computer labels have to be more durable than in other sectors.

Jan Škrabánek

17.5.2022

7 minutes of reading

ALVAO ITSM Solution is now available for purchase on Microsoft AppSource!

At Alvao we pride ourselves to be the most Microsoft-centric ITSM product out there. Our solution is integrated with Microsoft Outlook and Teams which enables employees to raise tickets easily and directly from both of them. You can now request a free trial or directly purchase Alvao via Microsoft AppSource.

Jana Šilarová

7.4.2022

0 minutes of reading

Microsoft Awards 2021: ALVAO wins in the Community Response Award category

The winner of the MS Awards 2021 in the Community Response Award category is ALVAO. Its solution Asset Management and digitization of internal services on Microsoft Azure for rescue forces helped the Operational Centre of the Slovak Emergency Medical Service (hereinafter referred to as EMS SK).

Jana Šilarová

7.3.2022

5 minutes of reading

Interview: ITAM needs to be proactive and look towards the future

David Foxen has years of experience in IT Asset Management and track record of saving companies millions of pounds through implementing and maturing successful ITAM functions. He is a founder of SAM Beast consultancy agency. He shares his passion for ITAM via live LinkedIn and Youtube stream. We talked...

Jan Škrabánek

24.2.2022

7 minutes of reading

ITIL 4 Series: The latest of the best in IT Management Practices

ITIL is a set of best practices for IT management – a wealth of practical experience summarized into a comprehensive framework. It was created in the 1980s in the UK at the instigation of the government, responding to the growing role of technology in business. Since then, ITIL has established itself...

Jan Škrabánek

13.10.2021

2 minutes of reading

ITIL® 4: Implementation

Whatever you think of ITIL, sooner or later anyone involved in IT management will come across it. Some have their reservations about it, others are avid fans. But the very fact that we understand each other when we talk about incidents or problems is largely due to ITIL. So, when to start thinking about...

Jan Škrabánek

10.10.2021

5 minutes of reading