We care about your privacy!


We use cookies on this website to improve your browsing experience and make your interactions more meaningful. This includes analyzing website traffic, individual usage to tailor content to your preference and measure the effectiveness of ads and ad campaigns. You can learn more about how we use cookies and manage your preferences in our privacy statement and cookies policy.

News not only from ITSM world

Latest Articles

What is the difference between IT Asset Management and IT Inventory Management?

IT Asset Management (ITAM) and IT Inventory Management are essential practices for any organization striving to optimize its IT resources. Before exploring the differences between ITAM and IT Inventory Management. Let’s first define what each term means.

Pavlína Krajčíková

8.1.2025

6 minutes of reading

How to Choose the Best IT Service Desk Software for SMBs in 2025

Small and medium-sized businesses’ (SMBs) main (and long-lasting!) challenge is to balance growth, customer support and internal IT efficiency. Traditional methods like emails, spreadsheets, or outdated tracking systems have become bottlenecks and slowed down productivity and customer satisfaction....

Daniel Ponížil

7.1.2025

7 minutes of reading

Is Your IT Asset Management Ready for AI?

Artificial intelligence (AI) is revolutionizing industries and changing how we work every day, and IT Asset Management or ITAM is no exception. Let’s explore the potential benefits, risks, and challenges of implementing AI in ITAM to help your organization make the most of this technology.

Adam Sima

8.7.2024

3 minutes of reading

How to Manage Software Licenses

How do most successful businesses manage their licences, and what’s the trick to make the process as convenient and stress-free as possible? Let's dive in how to effectively manage software licenses.

Adam Sima

17.6.2024

3 minutes of reading

How to prepare for Digital Operational Resilience Act (DORA)?

The Digital Operational Resilience Act (DORA) is a new EU directive that changes the IT security approach of organizations operating in the financial sector. It will come into force on 17 January 2025, so making the necessary changes now would be timely.

Adam Sima

4.6.2024

9 minutes of reading

ITSM and ITAM for Higher Education

EUNIS-CZ annual conference in Špindlerův Mlýn focused on the digitalization of Higher Education in the Czech Republic is taking place this week. Two days full of inspiration, innovation, ideas, and most importantly, sharing experiences and best practices. The main topic for this year is "University...

Jana Silarova

4.6.2024

1 minute of reading

What are MTBF, MTTR, MTTA, and MTTF incident metrics? How to calculate them?

When discussing incident management, some argue that incident metrics like MTBF, MTTR, MTTA, and MTTF matter less than understanding how incidents can be resolved, what preventive measures work, and why incidents occur in the first place (i.e., identifying the root cause). Let's find out in the...

Jana Mancikova

30.5.2024

10 minutes of reading

ALVAO's Tree Structure Makes IT Asset Management Easy

There is no doubt that managing IT assets can be a hassle sometimes and in some cases can seem like wrangling a herd of digital cats at times. Overflowing spreadsheets are causing crucial details to be lost. Here is where ALVAO Asset Management comes in, offering a powerful solution with an...

Jana Silarova

29.5.2024

4 minutes of reading

ITSM vs. ITAM vs. ITOM: What's the Difference?

In the ever-evolving landscape of IT management, it's easy to get lost in the sea of acronyms and frameworks. Amidst the overlap in managed agendas and shared goals, even seasoned IT professionals can find themselves scratching their heads. In this article, we will focus on three key frameworks...

Adam Sima

27.5.2024

4 minutes of reading

What is ITIL®: Definitions, history and benefits of each version

Today, ITIL is the most successful set of best practices, and thanks to a recent update remains relevant to modern businesses even after 30 years. In the new series, we will introduce the basic concepts of the new edition and show how to put theory into practice without further ado.

Jan Skrabanek

30.4.2024

12 minutes of reading

IT Service Management (ITSM) vs Enterprise Service Management (ESM). What's the difference?  

In the realm of business services and technology, two frequently encountered terms are IT Service Management (ITSM) and Enterprise Service Management (ESM). While these frameworks may sound similar and share common principles and goals, they exhibit distinct differences that warrant consideration...

Adam Sima

29.4.2024

7 minutes of reading