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News not only from ITSM world

Latest Articles

Is Your IT Asset Management Ready for AI?

Artificial intelligence (AI) is revolutionizing industries and changing how we work every day, and IT Asset Management or ITAM is no exception. Let’s explore the potential benefits, risks, and challenges of implementing AI in ITAM to help your organization make the most of this technology.

Adam Sima

8.7.2024

3 minutes of reading

How to Manage Software Licenses

How do most successful businesses manage their licences, and what’s the trick to make the process as convenient and stress-free as possible? Let's dive in how to effectively manage software licenses.

Adam Sima

17.6.2024

3 minutes of reading

How to choose the most suitable ITSM solution for your needs

Are you dissatisfied with your current solution wanting a change? Are you constantly firefighting in IT and is management finally giving you the green light to make changes? This article can serve as a guide to help you consider all fundamental aspects of choosing the right ITSM tool.

Jana Mancikova

2.1.2024

5 minutes of reading

Cyber Essentials Plus: Meet the requirements with ITSM

If you're bidding for a UK government contract that involves handling sensitive data or providing specific products or services, you've probably come across Cyber Essential and Cyber Essential Plus – this certification includes an additional technical audit. These government security frameworks are designed...

Adam Sima

6.12.2023

3 minutes of reading

What's the difference between ITAM and CMDB?

IT Service Management (ITSM) offers various terms that often lead to confusion and misunderstanding. Much like other fields and industries, emerging trends are sprouting like mushrooms after a rainstorm, accompanied by new terms and definitions that can be rather confusing.

Jana Mancikova

5.12.2023

4 minutes of reading

ALVAO is part of the Microsoft Copilot Ecosystem

Since the beginning, we have been developing ALVAO in line with Microsoft's principles and strategies. Of course, during the past year and especially this year we have been closely following the developments at Microsoft and their products. And it was in cooperation with Microsoft experts that we worked...

Jan Prudík

23.11.2023

3 minutes of reading

CritSit in IT Service Desk

CritSits stands for critical situations that require immediate attention to prevent serious consequences. In this article, we will explain what the term ‘CritSit’ means in terms of IT service desk, and then we’ll look into why a team gets into CritSit mode, what measures we can take to avoid it, and...

Mukesh Sharma

17.11.2023

4 minutes of reading

How ITSM can help improve customer satisfaction

Customer Satisfaction is the most important metric that measures the performance of a service desk team.

Mukesh Sharma

6.11.2023

2 minutes of reading

Is your organization ready for Windows 11?

Moving to Windows 11 will bring much innovation, but also a lot of worry and work – especially for IT teams tasked with planning the upgrade. Many organizations are concerned that the new operating system may need upgraded hardware. Our analysis in dozens of companies showed that approximately 27% of...

Adam Sima

25.10.2023

4 minutes of reading

ITSM is the key to sustainable IT

Sustainability is a topic writ large in most areas of our society these days. Companies and organizations are aware of this and take environmental goals into account in their long-term strategies. This of course relates to changes in work practices at all levels, including IT, which produces around 2%...

Adam Sima

24.10.2023

7 minutes of reading

ALVAO for Teams integration: Optimizing IT support with fresh features

Exciting news! We've been working hard on enhancing the integration of ALVAO Service Desk into Microsoft Teams to bring you a seamless IT support and user experience

Jana Mancikova

13.10.2023

1 minute of reading