You already know the pattern. A technician resolves a ticket and has to wade through fields that don't apply. Someone asks which Microsoft 365 licenses are actually in use, and the honest answer takes an afternoon in three different admin centers. A colleague tags you in a comment somewhere, and you find out a day later that you were needed.
Thanks to 26.3, you can define exactly which fields appear on ticket actions, see your Microsoft 365 license assignments in one place, and test three new integrations in Preview: Cisco Meraki, Zendesk, and Splashtop.
Want the full technical rundown?
Check out our user guide for 26.3
1. Ticket forms that show only what's relevant
Not every ticket action needs the same information. Resolving a ticket calls for different data than approving one. With 26.3, you can define exactly which fields appear on Go to status, Resolve, and Approve actions. No custom form, no development work.
For example: a ticket for "reinstall my laptop" moves from In Progress to Resolved. When the technician clicks Resolve, the form shows only what matters for that step:
- cause of the problem (hardware failure, damaged system, user error),
- the solution applied, whether a data backup was made,
- optionally the laptop model,
- and an internal note for IT that never gets saved as a regular ticket field.
Custom JavaScript for Go to status and Resolve ticket forms. Need the form to do more than show or hide fields? Add custom logic so it reacts dynamically, validates what's entered, and guides solvers through more complex cases.
What it means for you
Tickets carry the right information at the right moment, whether it's a standard action or one with custom logic behind it, and technicians aren't scrolling past fields that don't apply to what they're doing.
2. See who's using what in Microsoft 365
Most IT teams know roughly how many Microsoft 365 licenses they've bought. Far fewer can say, without checking several places, who actually has which license today. ALVAO 26.3 imports your license data straight from Microsoft 365:which licenses exist, and who they're assigned to, all in one place, without manual scripts or exports.
What it means for you
You can see who has which license without opening the Microsoft 365 admin center, and catch an unused or duplicate one yourselves, in minutes.
Read more in the full article on importing Microsoft 365 licenses →
3. New integrations and AI, all open for testing
A few new connections are ready to test in Preview. Interested in trying any of them? Request access here: select the features you'd like to test, and a separate request will be created for each one.
Preview features are early versions made available for testing and may have limitations; we'll follow up with a testing plan and next steps.
Cisco Meraki integration (Preview)
If you manage network hardware across more than one location, you know the routine: something drops at a remote site, and someone has to notice before anyone calls.
The new Cisco Meraki integration connects your network devices to ALVAO directly, so they show up in your asset inventory and network events appear in ALVAO instead of only in the Meraki dashboard.
What it means for you
An access point going down at a branch office shows up in ALVAO the same way an offline laptop would. Nobody has to check in manually to find out.
Read more in the full article on the Cisco Meraki integration →
Link Asset Management objects with Zendesk tickets (Preview)
When a Zendesk ticket comes in, knowing which device it's about shouldn't be a separate lookup. This Preview links ALVAO assets directly to Zendesk tickets.
What it means for you
Technicians see the device involved right away, and asset managers get the full incident history for that device without switching tools.
Read more in the full article on linking assets with Zendesk tickets →
Splashtop integration (Preview)
Starting a remote session shouldn't mean leaving the ticket behind. With the new Splashtop integration, you can launch remote sessions directly from a ticket or an asset.
What it means for you
The remote session gets logged against the ticket automatically, so there's a record of who connected to what, and when, without anyone adding a note by hand.
Read more in the full article on the Splashtop integration →
AI, still moving forward
Behind the scenes, we keep expanding what AI can do inside ALVAO. Preview access is open for the self-service AI Agent, the Microsoft Copilot connector, and the ALVAO MCP Server. All three are ready to test today using the same request form.
4. Two small changes, fewer daily interruptions
Tag users with @ in ticket communication
"Did you see my message?" shouldn't need a follow-up message of its own. Anyone creating a ticket can now tag colleagues directly in the description using @. Tagged users get a notification with the full ticket text, so they know exactly why they were mentioned.
What it means for you
Fewer "did you see this" pings, and nobody finds out too late that a ticket needed their attention.
Read more in the full article on tagging users in tickets
Automated Monitor Tracking
Monitors have a habit of quietly disappearing from inventories: moved between desks, swapped, unplugged, and forgotten. ALVAO now discovers and tracks computer monitors automatically from hardware scan data, and links each one to the computer it's connected to. Built-in rules catch duplicates and inconsistencies before they pile up.
What it means for you
One less asset type you have to chase down by hand, and one less gap at your next audit.
Read more in the full article on tracking computer monitors→
5. On the way
Sync user mentions from Jira and Azure DevOps into ticket communication.
When someone tags a colleague in a Jira or Azure DevOps comment, the full comment, mention included, will sync automatically into the related ALVAO ticket's history, so nothing gets lost between tools.
Initial import of organizational structure from Excel to the asset registry.
Instead of building buildings, rooms, and object hierarchy from scratch, you'll be able to bring that structure in from an existing ERP export, Excel, or CSV template.
Your opinion matters to us! We'd love your feedback on newly released and upcoming features!
Schedule a feedback session with Marketa - Product Analyst or send your insights to the ALVAO Ideas portal.