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Jira Server is moving to cloud-only, where does that leave you?

In recent years, SaaS (Software as a Service) and the transition to the cloud have become a common part of optimizing companies’ software costs. Almost all software is available in this way today, but there are still good reasons why it is sometimes better to leave the software running on your servers (on-site or ‘on-prem’). But what do you do when a supplier starts forcing you to the cloud by terminating support for on-prem operations, as is the case today with the JIRA IT Service Management software?
Adam Šima

4. 1. 2024

Is the cloud always preferable?

There is no one-size-fits-all answer to this question and it varies from case to case. If the company already operates modern servers and has trained staff, it may be more advantageous to operate software on its own infrastructure – at least for the lifetime of the servers. There are several advantages, from the availability of applications even in the event of an internet outage, through the security of sensitive data, to the operation and software used being better adapted to your needs. Additionally, without proper cloud experience, migration can lead to unexpected huge costs while customers get less than with their hardware. On the other hand, the main disadvantage is the large initial investment in infrastructure and specialists, but if the company already has the hardware and specialized staff, the benefits of the cloud are in many cases open to question. There has been a trend in recent years whereby some software vendors have significantly raised the price of on-prem licenses, to push customers to the cloud at all costs, even at the expense of their current circumstances and needs.

Jira is now only in the cloud

Atlassian has definitively taken away users’ right to decide between SaaS or on-prem operations. As of February 14, 2024, it ends all support for server licenses of the popular Jira Server software, which in practice means that you can continue to run the software on your servers, but security patches and updates will no longer be released. In addition to worsening your user experience, this also brings with it some significant security risks, which should not be underestimated in these times of more frequent cyberattacks.

The transition to Jira Cloud is associated with a number of technical limitations that Jira Server users have not met with thus far. 

These relate to custom configurations, system customizations, limited integration, and security functions (e.g. lack of single-sign-on). In response to this move, some customers are looking for a suitable alternative, offering an on-prem solution.

ALVAO is the Czech market leader in providing on-prem solutions

If you are also looking for a suitable on-prem solution for managing IT departments and the entire company, ALVAO ITSM today offers an interesting alternative to Jira Service Management. In addition to the standard automation of custom workflows for various types of services, self-service portals, or knowledge bases, ALVAO also offers integration with Microsoft 365, including the popular Teams, Outlook, and SharePoint applications. If you’re used to convenient and secure single-sing-on logins, you’ll be pleased to know that ALVAO offers that as a standard feature, without the need to purchase it as an add-on. ALVAO ITSM also includes a complete IT asset management tool, including license management and CMDB, which Jira only offers from its higher-level and significantly more expensive editions, often with limited functionality. For these and more reasons, large companies and organizations on the domestic market and abroad rely on our solutions, e.g. Panasonic, Linet, or Smartwings, and from the public sector e.g. the Office of the Government of the Czech Republic or the Czech Technical University in Prague, which opted for ALVAO as a suitable replacement for Jira Service Management.

Integration of Jira with ALVAO

If Jira is an indispensable tool for your developers, you can fully integrate this developer platform with ALVAO ITSM, which is primarily designed for IT technical support, system administrators, or service management for HR, purchasing, or finance departments. 

You can also take advantage of ALVAO integration with the Azure DevOps development platform, which is still available as an on-prem solution and offers the opportunity to abandon Atlassian products altogether.

Don’t migrate too late

If you are still wondering how to replace the Jira Server solution in February, do not hesitate to contact us. Our experienced specialists will guide you through the functions of ALVAO to meet your exact requirements and will be happy to answer any questions you may have.


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