Imagine this scenario: An X-ray machine stops working at a busy doctor's office, leaving patients waiting. The nurse contacts IT, only to discover after several calls that the specialized serviceman is unavailable. The result? Delays, frustration, and disrupted care.
Now picture this instead: With ALVAO IT Service Desk, that same issue is logged instantly, assigned to the right person, and tracked every step of the way. No endless phone calls. No guessing who’s responsible. Just clear workflows and faster resolutions.
Here’s how it works:
Everything in one place
A software portal, where each request has its own workflow, it is prioritized, assigned to a concrete team and a solver with a deadline. No need for multiple calls, chasing contact for the accountable person, asking many questions at many places, adding more work for everyone involved. You will have all the tickets in one place.
Requests are resolved more quickly and efficiently
This means your IT team focuses on solving issues, not chasing information.
For example: A doctor submits a high-priority request for urgent blood sample delivery. The lab is instantly notified to prepare, and a hospital messenger is assigned. The entire process is tracked in real time. No need for follow-ups - everyone knows exactly where things stand.
Proactive maintenance
Downtime isn’t an option in hospitals. ALVAO Service Desk helps you stay ahead by automating alerts.
For instance: A financial manager’s accounting software license is about to expire. ALVAO notifies IT in advance, ensuring the renewal happens smoothly. No last-minute scrambling, no interruptions.
Smarter Automation with AI
Through a mobile app or self-service kiosk in the hospital lobby, a patient can answer questions from the ALVAO chatbot about symptoms, temperature, and more. The information provided through the Service Desk appears in the patient's record before the examination, saving time to both doctor and patient.
For IT teams, ALVAO’s AI Assistant analyzes incidents, identifies patterns, and even suggests solutions based on historical data. Need to fix a recurring issue? The system connects the dots so your team doesn’t have to reinvent the wheel.
Time is freed up for more critical tasks
When routine tasks are streamlined, your staff can focus on what matters most. ALVAO helps hospitals:
- Plan operating room schedules more efficiently.
- Optimize doctor shifts and hiring processes.
- Prevent equipment breakdowns with proactive asset management.
- Simplify audits with centralized, transparent data.
Think of it as your hospital’s control center. Always on, always ready.
Tailored access, built for hospitals
Every hospital staff member has different needs. ALVAO provides role-based access, so a doctor sees what’s relevant to them, while IT, finance, and admin teams get their own tailored views. Curious how ALVAO helps in healthcare department? See our case studies!
Do you want to try it on your own?
ALVAO Service Desk is certified by ISO 27001 and has successfully passed the SOC audit, ensuring top-tier security and compliance. We offer the ideal solution for hospitals looking to streamline their processes. Experience the benefits of a secure and reliable Service Desk in healthcare on your own!