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Best practices

7 ways ITAM can help you halve your IT budget

In anticipation of tougher economic times, companies and organizations are looking for ways to save money, but also to do things better and more efficiently. Many companies are adopting IT Asset Management (ITAM) solutions because these bring numerous benefits such as strengthening cyber security, streamlining...

Adam Sima

20.12.2022

6 minutes of reading

How ALVAO simplifies the work for L1 support operators

Basic user support (your IT helpdesk) accounts for 70% of how people in the company perceive IT. In other words, IT’s image is all about L1 support. In order to help the resolution team do the kind of work colleagues will appreciate, we’ve provided a number of tweaks at ALVAO for better work organization.

Jana Mancikova

18.7.2022

3 minutes of reading

The specifics of IT management in hospitals and healthcare facilities

Healing people is a complex discipline where information technology is increasingly playing an important role. Most workplaces today are equipped with smart devices, connected to a network. The X-ray machine sends its images directly to the system for evaluation. Pharmacy systems regulate the temperatures...

Jan Skrabanek

31.5.2022

6 minutes of reading

Microsoft Awards 2021: ALVAO wins in the Community Response Award category

The winner of the MS Awards 2021 in the Community Response Award category is ALVAO. Its solution Asset Management and digitization of internal services on Microsoft Azure for rescue forces helped the Operational Centre of the Slovak Emergency Medical Service (hereinafter referred to as EMS SK).

Jana Silarova

7.3.2022

4 minutes of reading

ITIL 4 Series: The latest of the best in IT Management Practices

ITIL is a set of best practices for IT management – a wealth of practical experience summarized into a comprehensive framework. It was created in the 1980s in the UK at the instigation of the government, responding to the growing role of technology in business. Since then, ITIL has established itself...

Jan Skrabanek

13.10.2021

2 minutes of reading

ITIL® 4: Implementation

Whatever you think of ITIL, sooner or later anyone involved in IT management will come across it. Some have their reservations about it, others are avid fans. But the very fact that we understand each other when we talk about incidents or problems is largely due to ITIL. So, when to start thinking about...

Jan Skrabanek

10.10.2021

4 minutes of reading

ITIL® 4: The Processes, Practices and Four Dimensions of IT Management

Processes are often the first thing that people think of when they say ITIL. The implementation of ITIL goes hand in hand with the introduction or fine-tuning of important processes such as Incident Management, Change Management or Problem Management. These basic processes can be found almost unchanged...

Jan Skrabanek

5.10.2021

4 minutes of reading

ITIL® 4: Guiding Principles, Part Two

The guiding principles of the new ITIL edition have generated a positive response around the world. These are the practical and universal recommendations that you can follow in any situation. They are the foundation of everything we want to achieve in Service Management, as ITIL 4 co-author Philip Hearsum...

Jan Skrabanek

1.10.2021

7 minutes of reading

The most practical portions of ITIL® 4: Guiding Principles, Part One

Before the ITIL 4 Foundation book was even published, we had the opportunity to ask the authors what their favourite chapter was. We expected diverse answers, but they all agreed on one thing: The chapter on Guiding Principles. No wonder. Guiding principles are perhaps the most practical thing you will...

Jan Skrabanek

27.9.2021

8 minutes of reading

ITIL® 4: Service Value System - from opportunity to value

Herta Herzog, one of the founders of modern market research, was behind the huge success of the small advertising agency Tinker & Partners in the 1960s. As part of her work she used motivational interviews, previously only deployed in therapy. Marketing had previously explored what people buy. Herta...

Jan Skrabanek

22.9.2021

8 minutes of reading

What is ITIL®: Definitions, history and benefits of each version

Today, ITIL is the most successful set of best practices, and thanks to a recent update remains relevant to modern businesses even after 30 years. In the new series, we will introduce the basic concepts of the new edition and show how to put theory into practice without further ado.

Jan Skrabanek

20.9.2021

12 minutes of reading

Benefits of ITAM (IT Asset Management)

Having your assets under control is at the heart of a functioning IT department. Whether you’re addressing security, planning the budget for the upcoming period, or selecting suppliers, a reliable overview of assets is a must. Still, plenty of IT managers don’t know how many company computers they are...

Lucie Rozmarinova

8.6.2021

7 minutes of reading

How to improve your workflow and not let it slip

Workflow is another bit of jargon that has found its way into everyday language and is here for keeps, at least in the business environment. Naturally, companies are looking for ways to ensure that work ‘flows smoothly’ without unnecessary interruptions, loss of information, and paperwork. In today’s...

Lucie Rozmarinova

24.5.2021

7 minutes of reading

Handover protocols: relic, necessary evil or opportunity?

Although most organizations still cling to signing-off handover protocols, a growing number are backing away from all that. Having reviewed the costs associated with signing and archiving paper protocols, they were found to be uneconomical.

Lucie Rozmarinova

10.5.2021

9 minutes of reading