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Best practices

ITIL® 4: Implementation

Whatever you think of ITIL, sooner or later anyone involved in IT management will come across it. Some have their reservations about it, others are avid fans. But the very fact that we understand each other when we talk about incidents or problems is largely due to ITIL. So, when to start thinking about...

Jan Škrabánek

10.10.2021

4 minutes of reading

ITIL® 4: The Processes, Practices and Four Dimensions of IT Management

Processes are often the first thing that people think of when they say ITIL. The implementation of ITIL goes hand in hand with the introduction or fine-tuning of important processes such as Incident Management, Change Management or Problem Management. These basic processes can be found almost unchanged...

Jan Škrabánek

5.10.2021

4 minutes of reading

ITIL® 4: Guiding Principles, Part Two

The guiding principles of the new ITIL edition have generated a positive response around the world. These are the practical and universal recommendations that you can follow in any situation. They are the foundation of everything we want to achieve in Service Management, as ITIL 4 co-author Philip Hearsum...

Jan Škrabánek

1.10.2021

7 minutes of reading

The most practical portions of ITIL® 4: Guiding Principles, Part One

Before the ITIL 4 Foundation book was even published, we had the opportunity to ask the authors what their favourite chapter was. We expected diverse answers, but they all agreed on one thing: The chapter on Guiding Principles. No wonder. Guiding principles are perhaps the most practical thing you will...

Jan Škrabánek

27.9.2021

8 minutes of reading

ITIL® 4: Service Value System - from opportunity to value

Herta Herzog, one of the founders of modern market research, was behind the huge success of the small advertising agency Tinker & Partners in the 1960s. As part of her work she used motivational interviews, previously only deployed in therapy. Marketing had previously explored what people buy. Herta...

Jan Škrabánek

22.9.2021

8 minutes of reading

What is ITIL®: Definitions, history and benefits of each version

Today, ITIL is the most successful set of best practices, and thanks to a recent update remains relevant to modern businesses even after 30 years. In the new series, we will introduce the basic concepts of the new edition and show how to put theory into practice without further ado.

Jan Škrabánek

20.9.2021

12 minutes of reading

Benefits of ITAM (IT Asset Management)

Having your assets under control is at the heart of a functioning IT department. Whether you’re addressing security, planning the budget for the upcoming period, or selecting suppliers, a reliable overview of assets is a must. Still, plenty of IT managers don’t know how many company computers they are...

Lucie Rozmarinová

8.6.2021

7 minutes of reading

How to improve your workflow and not let it slip

Workflow is another bit of jargon that has found its way into everyday language and is here for keeps, at least in the business environment. Naturally, companies are looking for ways to ensure that work ‘flows smoothly’ without unnecessary interruptions, loss of information, and paperwork. In today’s...

Lucie Rozmarinová

24.5.2021

7 minutes of reading

Handover protocols: relic, necessary evil or opportunity?

Although most organizations still cling to signing-off handover protocols, a growing number are backing away from all that. Having reviewed the costs associated with signing and archiving paper protocols, they were found to be uneconomical.

Lucie Rozmarinová

10.5.2021

9 minutes of reading