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Author's articles
Jana Mančíková

How ALVAO simplifies the work for L1 support operators

Basic user support (your IT helpdesk) accounts for 70% of how people in the company perceive IT. In other words, IT’s image is all about L1 support. In order to help the resolution team do the kind of work colleagues will appreciate, we’ve provided a number of tweaks at ALVAO for better work organization.

Jana Mančíková

18.7.2022

3 minutes of reading

What is the Service Desk + 7 reasons why it makes life easier for (not just) IT departments

How to prevent IT departments from being overwhelmed by technical requests from other departments? How to solve company-wide issues simply and effectively? And how to effectively present the results of the IT department of the rest of the company. The solution to these goes under the name of the Service...

Jana Mančíková

18.8.2022

7 minutes of reading

Is it worth extending Service Desk to other non-IT departments?

Do you want to take a step forward and extend Service Desk to the rest of the business? Is it worth it? It doesn’t have to be as hard to do as you might think. It won’t cost you much either.

Jana Mančíková

5.9.2022

3 minutes of reading

The request form can save hours. Do you know all its features?

The request entry form is the gateway to any Service Desk. How is it to be made as understandable as possible for staff; to make sure the operator saves time and not make it a nightmare for those who fill it out…?

Jana Mančíková

6.9.2022

2 minutes of reading

ITSM as the first steps to strengthening cybersecurity

Cybersecurity is slowly but surely becoming a TOP priority – both in the private and public sectors. Despite this, management tends to believe that a firewall/antivirus = 100% security throughout the organization. Why are these procedures not enough and how should the IT department initiate a change...

Jana Mančíková

7.10.2022

6 minutes of reading

ALVAO has been approved for UK public sector use – our products are available in G-Cloud

ALVAO products, Asset Management and Service Desk, are now available not only in the Czech and Slovak eGovernment cloud but also in the British G-Cloud.

Jana Mančíková

6.10.2022

1 minute of reading

Interview: The opportunity to increase service maturity from low to high has never been better

Paul Wilkinson is the head of the business and marketing department at UK's largest independent IT Service Transformation Consultancy - iCore. He has spent the last 20 years supporting organizations on technology optimization and transformation journeys. In this interview we discussed why ITSM struggles...

Jana Mančíková

24.10.2022

6 minutes of reading

Why you should keep an asset register, and how to simplify inventory-taking

Suppose a new employee has joined, and you don’t have a monitor or office chair available. Maybe you don’t use any asset registration tool and you haven’t checked your warehouses, maybe you do use a register, but it has outdated data; if you’ve met with similar problems, why not start with a regular...

Jana Mančíková

19.1.2023

6 minutes of reading

Here’s what’s new in ALVAO 11.1 for both Asset Management and Service Desk!

The new version of ALVAO 11.1 brings a number of innovations and improvements that will make your everyday work easier. In this introductory post we’ll focus on news highlights related to both Asset Management and Service Desk. Following that, news focused on Asset Management and Service Desk in turn.

Jana Mančíková

18.4.2023

2 minutes of reading