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4 Reasons to Consider ALVAO over Spiceworks

Flexible pricing

Advanced IT Asset Management

Built-in CMDB

Easy system integration

1. Flexible pricing

While Spiceworks is free, its intrusive ads and data security concerns come at a hidden cost. ALVAO's licensing model is pretty unique, in that it lets users act as both agents and requestors, which can cut costs by as much as 70% compared to traditional ITSM tools. Choose between per-user licensing or agent-based plans - all without compromising security or productivity.

More about ALVAO plans and pricing

2. Advanced IT Asset & Inventory Management

Spiceworks Inventory users often struggle with manual tracking, limited automation, and incomplete data. ALVAOs natively integrated IT Asset Management solves this with:

  • Comprehensive scans: A single agent detects hardware configurations, installed software (Windows, Linux, macOS), and network devices (printers, switches) via SNMP.
  • Cloud sync: Integrate with Microsoft Intune or Jamf to auto-update asset data, ensuring real-time accuracy.
  • Automation of asset task: Automate asset lifecycle management , warranty expirations, and retirement workflows - features missing in Spiceworks Inventory alternatives.
  • Lifecycle management:  This feature offers IT managers a holistic view of IT assets, enabling efficient tracking and management of hardware and software throughout their lifecycle.

More about Asset Inventory Management

 The consolidation of records into one platform, automated updates, and comprehensive audit trails enhance accuracy and streamline asset management processes

 ALVAO Service Desk is huge time saver for every department

"Back in days, our IT department was using a simple email client as a ticketing system, moving to ALVAO services desk was one of the biggest improvement for simplifying our work. Our employees liked that so much that after a few years is ALVAO Service Desk implemented in many departments, from the accounting department, marketing and sales department to the legal department - 1200 daily users."
-David V. , IT Specialist


3. Manage configurations easily with built-in CMDB 

Spiceworks lacks a native configuration management database (CMDB), forcing teams to juggle third-party tools. ALVAO’s integrated CMDB eliminates this hassle by:

  • Linking configuration items like a end points and services for instant root-cause analysis.
  • Simplifying change management and compliance audits.
  • Providing a single source of truth for IT infrastructure - ideal if you seeking Spiceworks network monitor alternatives with deeper visibility.

More about CMDB

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4. Focus on system integration

Compared to Spiceworks, ALVAO offers a wide range of out-of-the-box integrations with commonly used business applications. In addition, the deep integration within the Microsoft ecosystem ensures that end users can easily use it directly from the interfaces of the applications they normally use at work. In addition, the REST API allows for custom integrations between the applications you use most and Spiceworks.

More about integrations

Bonus: Turn data into actionable insights

ALVAO provides a range of simple reporting and analysis tools to help you gain useful insights into your IT services and asset inventory in a snap. For deeper analysis, you can use a variety of pre-built Power BI Repot templates or create your own.  

Key integrations include:

Microsoft 365

ALVAO is built specifically for Microsoft 365, ensuring seamless integration and maximizing your ROI. If your organization relies on Microsoft 365, ALVAO offers a cohesive IT environment and stands out as the best tool to fully leverage your investment—unlike competitors with weaker Microsoft 365 focus.

 

Microsoft Copilot

While Zendesk’s AI capabilities are robust and effective for many standard support scenarios, ALVAO’s partnership with Microsoft provides a clear edge in terms of adaptability, customization, and advanced AI capabilities. For businesses heavily invested in the Microsoft ecosystem, ALVAO is better positioned to deliver cutting-edge AI solutions.  

Microsoft Teams

Real-time collaboration and communication within the IT team. At ALVAO, this integration is certified by Microsoft, accessible through the Microsoft AppStore, and includes Copilot integration. Even though Zendesk claims to have a similar integration, customer feedback is not as positive as expected. Many users complain about receiving notifications repeatedly for the same event, which can be quite annoying.

Azure OpenAI

The AI assistant, powered by Azure OpenAI, can automatically analyse tickets, identify the root cause of the problem and suggest a possible solution. For recurring incidents, it can also creates an article to knowledge base. 

Azure

Zendesk stores its data in various AWS (Amazon Web Services) regions around the world. In contrast, ALVAO, as a full Microsoft solution, stores data in the most secure cloud in the world - Azure. No excuses, no discussion. All data is in Microsoft's hands.

SharePoint Knowledge Base

SharePoint integration allows you to easily share articles and documents in the ALVAO knowledge base, keeping everything in one place and eliminating manual transcription.

Entra ID (AAD)

Streamlined user management and authentication with Single Sign-On (SSO) included in ALVAO starter package.

Power Automate

Leave routine and repetitive tasks to Power Automate. With the ALVAO integration, you can forget about manul tasks that needlessly drain time and money.


Intune

A change made in Asset Management is immediately reflected in Microsoft Intune. ALVAO synchronizes data between the systems automatically – without your intervention.

More about Intune integration

Key features that make ALVAO the best Spiceworks alternative

  • AI-Powered efficiency: Let ALVAO AI Assistant analyze tickets, suggest fixes, and auto-create knowledge base articles for recurring issues.
  • No-code customization: Tailor everything - from self-service portals, custom forms to asset reports - without coding.
  • Workflow automation: Design simple or complex workflows across departments using drag-and-drop tools.
  • Multilingual mapping: AI-powered translation lets you translate communication in a ticket in real-time, translace knowledge base articles or create a complete product mapping for any language.
  • Cloud or on-premise: Host securely in Microsoft Azure Cloud or deploy on your own infrastructure - unlike many Spiceworks alternatives limited to basic setups.



Looking for a Spiceworks alternative? ALVAO delivers more value

While Spiceworks is undoubtedly a popular tool, largely because it is free, users report limitations that lead to hidden costs such as employee dissatisfaction and low productivity. This can be caused by too many manual processes that take up valuable time, poorer database stability or a clunky user interface.

Whether you need a Spiceworks Help Desk alternative or Spiceworks Inventory alternative, ALVAO combines affordability with enterprise-grade capabilities. Ditch ads, boost security, and streamline IT operations - all while staying budget-friendly.

Ready to grow beyond Spiceworks? 


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