Let AI handle the routine tasks that cost your team hours every week.
The virtual agent instantly deflects 25% of routine requests before they reach your queue.
Keep your business running without the wait with automated root cause analysis that slashes downtime and prevents system outages.
Empowers everyone from employees to IT leaders with intelligent automation working behind the scenes to drive your success.
A virtual assistant in Microsoft Teams, ready 24/7 to deliver fast, accurate answers based on your company guidelines and help create tickets with zero wait time.
Go from problem to solution in seconds, not hours. The AI Assistant quickly summarizes ticket details, analyzes root causes, and provides clear, step-by-step solutions without manual digging.
Stay on top of your priorities and bottlenecks with a daily summary that highlights key trends, such as productivity and resolution time, without any manual work.
Stop building your knowledge base from scratch. Our knowledge AI agent automatically transforms resolved tickets into helpful articles, while a built-in approval workflow ensures everything stays top-notch.
Translate ticket conversations in real-time without switching apps. Automatic localization of articles, catalogs, and forms into 110+ languages ensures a seamless experience for everyone, everywhere.
Focus on managing assets, not data entry. Upload an invoice or any other document, and AI will create detailed inventory records for you in seconds.
Stay ahead of recurring issues as AI scans thousands of ticket attachments in seconds to deliver the insights you need to act quickly.
Employees get fast, contextual answers along with related tickets, knowledge articles, services, and assets. Additionally, support teams handle fewer repetitive Level 1 tickets.
Get up and running in minutes with a ready-to-use solution and start seeing measurable results from day one.
Your data stays yours. ALVAO AI runs in trusted, secure environments and is never used to train external models.
Connect AI assistants like Copilot or Gemini directly to ALVAO. The MCP Server enables secure access to ALVAO data and approved actions across Service Desk and Asset Management.
The ALVAO Copilot Connector (Preview) lets you check request status, get ticket details, and trigger actions simply by asking Copilot.
"With the AI Assistant, our team has instant expertise at their fingertips. It has completely transformed our efficiency, but the real win is seeing how much happier our end users are."
"Using AI in ALVAO significantly improves the efficiency of solving complex tickets. The system automatically retrieves important information from previous tickets and summarizes communication into concise sentences, saving valuable time and resolving requests faster. We are excited for further development to assist even more."
Experience the future of IT Service Management with Azure Open AI and ALVAO together. Watch ALVAO AITSM webinar where we'll guide you through all AI functionalities that can improve your business and daily work.
ALVAO AI automates repetitive activities such as ticket classification, summarization, translation, and knowledge creation—saving up to 4 hours per agent each week.
Employees get 24/7 support directly in Microsoft Teams through an AI virtual assistant that provides instant answers based on company knowledge and helps create tickets with zero wait time.
Yes. ALVAO AI supports real‑time translation in 110+ languages and automatically localizes articles, catalogs, and forms for a consistent global experience.
Yes. ALVAO AI automatically converts resolved tickets into knowledge articles, with a built‑in approval workflow to ensure quality and accuracy.