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Author's articles
Pavlína Krajčíková

Help desk vs Service Desk vs Ticketing Tool: Understanding the differences

Many people ask this question: What is the difference between a helpdesk, a service desk and a ticketing tool? It’s crucial to understand whether your organization needs a help desk, a service desk or both. This article will clarify the fundamental distinctions between these two terms leaving no...

Pavlína Krajčíková

5.11.2024

4 minutes of reading

What is the Difference Between EAM and ITAM?

When it comes to managing assets in an organization, two terms you will most encounter are Enterprise Asset Management (EAM) and IT Asset Management (ITAM). They may look similar at first, and they are somewhat related. However, each has its own focus and plays a unique role in an organization....

Pavlína Krajčíková

6.11.2024

4 minutes of reading

The key Role of ITAM in offboarding and onboarding

In onboarding and offboarding employees, IT Asset Management (ITAM) plays a crucial role. It helps your organization stay organized, manage and secure. ITAM does more than manage laptops and software. It coordinates everything an employee needs to start working effectively or finish strong. Here’s...

Pavlína Krajčíková

6.11.2024

5 minutes of reading

The Role of ITAM and ITSM in Cybersecurity: Building a Strong Foundation for Compliance and Audit Readiness

When it comes to protecting your business from cyberattacks, most people think about firewalls and antivirus software. Behind every strong security system, there’s a less obvious yet crucial layer of protection. That is, to have a clear view of your IT assets and a solid process for managing IT...

Pavlína Krajčíková

10.12.2024

5 minutes of reading

What is the difference between IT Asset Management and IT Inventory Management?

IT Asset Management (ITAM) and IT Inventory Management are essential practices for any organization striving to optimize its IT resources. Before exploring the differences between ITAM and IT Inventory Management. Let’s first define what each term means.

Pavlína Krajčíková

8.1.2025

6 minutes of reading

ALVAO Successfully Recertified Under ISO/IEC 27001:2022

In December 2024, ALVAO successfully passed a surveillance audit for ISO 27001, now in compliance with the updated ISO/IEC 27001:2022 standard, which replaces the previous ISO/IEC 27001:2013.

Pavlína Krajčíková

27.1.2025

1 minute of reading

IT Asset Management Lifecycle: Keeping IT in Check from Start to Finish

IT resources, be it hardware or software, are very much like your resources in human shape; they have a beginning, a purpose, and (eventually) a retirement. But unlike your employees, they don’t send a resignation email when they’re ready for the next chapter in their lives. They may be slowly...

Pavlína Krajčíková

12.2.2025

7 minutes of reading