Is your IT team constantly interrupted by minor issues like printer problems or laptop troubleshooting? These distractions make it hard to stay focused and complete high-impact work.
Struggling to organize workloads? Without a clear view of team capacity, urgent issues pile up, deadlines slip, and key priorities get lost in a flood of repetitive tickets.
Is your IT team stuck in constant incident response, with no time for strategic projects? ALVAO automates manual work and ticket handling to free up time for what really matters.
How about users reporting an incident into Service Desk, which is then automatically categorized and assigned to the correct agents – as well as starting up the automated workflow management… That’s the way.
User tickets in Service Desk are automatically assigned to their qualified agent. The requester can see who is working on their task, when it will be resolved, and what is going on.
As a manager, you can see which solvers are available, busy, or out of office, so you can assign tickets more efficiently and reduce the risk of delays.
Requests are automatically sorted according to assigned SLA priorities. Day-to-day tasks can be distinguished from the company’s strategic goals. The team has their work clearly laid out including how much time is available for each activity – so deadlines never get overlooked.
Service Desk gives you a clear idea of the team’s workload and the effort they devote to individual activities – every task and the time spent on it is recorded. You know what tasks soak up the most capacity, where it could be saved and who is doing what.
The ticketing system is user-friendly. In addition to the IT department, we can also easily migrate across to the HR, Administration or Facilities management departments’ agenda. The system ensures that each task is assigned to the right team and member, so you don’t waste time sifting through tickets.
The AI Assistant, powered by Azure OpenAI, streamlines support work by automatically summarizing tickets, identifying risk patterns that can cause major incidents, and recommending solutions.
Describe your problem to the AI Agent and get a suggested solution or create a ticket directly from the conversation, whether you’re in ALVAO WebApp or Microsoft Teams.
The operational dashboard provides a consolidated view of all open tickets, including their resolution dates and the most demanded services. This helps the IT team to prioritize tasks and resolve tickets promptly in accordance with SLAs.
ALVAO's virtual agent on the Microsoft Teams platform lets you give your employees IT and non-IT support 24/7. It can help you create a ticket, track down specific information for an existing ticket, find articles from the knowledge base, and many more.
Reduce user tickets and workload by implementing a well-structured self-service knowledge base. By providing easy-to-follow solution articles for the most common problems, you empower users to resolve these issues themselves, while freeing up agent time to resolve more complex issues.
Have you implemented Microsoft 365 in your business but are missing a helpdesk tool? Do you want to maximize the value of your investment 100%? We develop our tools for the Microsoft 365 context, both in terms of integration and user adoption. Using our products is much like MS Office – users find it familiar straight away.
ALVAO runs directly inside the Microsoft tools your business already relies on. With single sign-on, you simplify the user experience, and with support for your preferred Microsoft Azure data region, you enhance security and compliance without compromise.
Browse tasks and assign tickets, stay on top of emails and create tickets from within Outlook. Have the power of the entire Service Desk, directly in Outlook.
With our ALVAO for Teams, create tickets, save messages in existing tickets, and have a ticket dashboard at your fingertips, providing you with a clear overview. The integration makes it easy to solve tickets and streamlines communication across departments without leaving Teams.
Bring the development team and IT support team together with Azure DevOps integration. This enables developers and IT to gain a comprehensive view of user issues, ensuring they can resolve them without leaving Service Desk and Azure DevOps platforms.
Effectively plan your budget and gain a deeper understanding of IT performance with Power BI reports. Visualize your progress towards achieving goals, meeting metrics and KPIs, and then leverage IT performance assessment reports to effectively defend your budget.
Our ticketing software is primarily focused on SMBs and Mid-market. We will apply the same care and professionalism when we deploy Service Desk in a single department or company-wide.
During the implementation, we train future Service Desk administrators so they can control the tool without our help. But our cooperation doesn't end here. We organize webinars, regularly collect customer feedback and share our know-how. More importantly, our technical support is here for you every working day.
Since we care about our customers' happiness with our products, we've established a customer community to help us improve. As a customer, you can share your ideas for improvements and discuss them with others. Our team regularly reviews all suggestions and implements them in ALVAO products.
“We've implemented ALVAO so that we can scale it up and down as needed. We're gonna roll ALVAO out to other departments because that's the nice thing, that it's not licensed just per agent.”
“We got rid of spamming in Outlook, not only among customers, inside the company, but communicating with suppliers.”
"Main point of pleasure - it does all the things that we talked about saying it will do. That's not always true with other platforms."
“ICT staff have more capacity to deal with requests in a meaningful way. They aren’t jumping from one thing to another and getting distracted. All tasks are recorded, whether they are requests from users or within the IT team.”
Streamline technical support and incident resolution with ALVAO Service Desk. Our platform not only simplifies help desk operations but also empowers you to strategically develop your IT and entire organization with advanced processes for both IT and non-IT workflows. Move beyond simple troubleshooting and unlock new opportunities for growth and innovation.
Service Desk will initiate the digitization of your business and help you to protect your organization. Every access request and every issue of an employee access card must be approved by ALVAO. There is an audit trail for everything - all changes are tracked.
You can purchase the product as a perpetual license with operation on your own servers, or leave the operation and maintenance to us in the form of a SaaS solution running on Microsoft Azure always with the latest version of the product - you have the flexibility to terminate the subscription at any time.
You can simply drag and drop to create a workflow for any scenario and automate the steps and actions. For example, you can streamline the onboarding and offboarding of employees, which typically involves many tasks across multiple departments.
More about workflow automation
Create custom request forms. Structure everything according to your own needs. Select the items and specify their display order.
Are you losing track of your company’s assets and where they are right now? In addition to Service Desk, we offer an Asset Management product – an ALVAO ITAM solution to keep track of all assets and software.
The tree-structured database in Asset Management is easy-to-follow, shows you exactly what is where providing you with full visibility into your IT asset lifecycle within a unified platform.
ALVAO Service Desk is a Microsoft 365–native IT service management solution that helps IT teams manage incidents, service requests, and changes in one central place, directly inside Microsoft tools.
Yes. Users can create and track tickets via email or directly in Microsoft Teams.
Yes. ALVAO supports incident management, service request management, and change management, including workflows, approvals, priorities, and SLAs.
Yes. ALVAO Service Desk supports key ITIL processes, including incident management, request fulfillment, problem management, and change management.
Yes. ALVAO integrates seamlessly with Microsoft 365, allowing users to submit requests directly from tools like Teams and benefit from a familiar environment.
ALVAO prioritizes tickets, assigns them automatically, and tracks SLAs. This ensures requests are handled quickly and nothing gets overlooked.
ALVAO provides clear records of all requests, actions, and approvals. This audit trail helps demonstrate compliance and supports internal and external audits.
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