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ALVAO AI-driven solutions for IT Service & Asset Management

Our ITSM solution can automate routine processes, detect incidents with artificial intelligence and streamline your workflow. See how our products simplify IT processes for thousands of businesses.

Easily track and manage your hardware and software assets

Forget about dated Excel spreadsheets and confusing property records. With Asset Management, you know exactly what assets you have, who is responsible for each and where they are located. Get an overview of every device from acquisition to disposal, all the info in one place.

An all-in-one service desk solution for IT and beyond

Our ISO 27001-certified Service Desk handles all requests and messages together via a single point of contact. No more scattered emails or phone calls. Requests from the whole company are automatically categorized and directed to the right solvers. Maximize your department’s potential.

Company-wide solutions

Tuned for Microsoft 365

Are you used to Microsoft 365 but don’t yet have a tool for your helpdesk or professional asset management? Do you want to maximize the value of your investment 100%? Then ALVAO is the solution for you.

Using our products is much like MS Office – users find it familiar straight away.

We develop our solution with Microsoft 365 integration in mind. ALVAO works directly through extensions to MS Outlook and MS Teams, as used across your business.


Microsoft Teams Outlook Power BI


Organizations that manage IT processes with ALVAO ITSM

Sapio

“ALVAO gave us the flexibility to really fine-tune it to our business needs and not go over the top. The fact that ALVAO integrates seamlessly with Office 365, the Microsoft environment, and fitted our business requirements. It was perfect.“

Nigel Seager, ICT manager, Sapio

RIPPLE JUNCTION

"I really liked that on the Power BI dashboard there's a tab for recent searches. I was able to take what people are searching for and build knowledge articles around it. That was fantastic."


Joshua Higaki, Systems Analyst, Ripple Junction

WIC

"I love the Microsoft integration the most. It just works and makes it easy for me as a customer. When I enroll a device, the ALVAO agent is installed automatically with Autopilot. That's exactly what we need - automation that ensures things are in their correct places."

Scott Baugh, IT director, WIC

Sozialgruppe Kassel e.V.

"By implementing ALVAO Service Desk and receiving exceptional support from ALVAO team, we have consistently improved the efficiency, quality and profitability of the departments in a timely manner. We also successfully streamlined processes for change, incident, release and problem management."


Christoph Becker, Chief Information Officer, Sozialgruppe Kassel e.V.

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Blog for IT managers

For managers, technicians and other experts. Would you care to know more about Service Desk, Asset Management, or the feedback of seasoned professionals? Read our blog.

Webinars & Events

Where our customers share experiences and product know-how.