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Organize the entire department and deliver in-house services in high quality, transparently and effortlessly.
Perfect overview of assets
Smart registration of hardware, software and other equipment serves as a single reliable source of information about all assets.
All tasks in one place
A friendly face for requesters, a powerful tool for internal services teams. Set up a single point of contact to speed up request resolution and reduce investigative team workload.
Our customers have invested in Microsoft infrastructure, with us they can capitalize on this investment. Thanks to the system’s full integration into the Microsoft platform there is no duplication needed. You can work with the application directly in Outlook.
ALVAO is Software available as a Service (SaaS). Quickly deploy it and easily adapt it to your business needs. You can leave all the application management to us.
Our solution has won prestigious ITIL process management certification from Axelos and Pink Elephant.
ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.
After the airline split from Český aeroholding, a new IT infrastructure was created with an MS Azure cloud solution. The team sought a modern tool for management of IT services, which would go elegantly with the new environment. ALVAO was a natural choice.
“The ALVAO Service Desk and Asset Management helps us organize the work of the IT department and to avoid problems. Thanks to the fact that we know which user or outlet generates the most support requests, we can respond with training up the users at this outlet, thereby saving our resources later," Tomáš Kříž, head of the IT Service Desk characterizes his ALVAO-facilitated operations.
HARTMANN – RICO decided to make a qualitative change in the operation of its IT systems to ensure higher transparency and subsequently provide a better system for investment justification. The IT department is expected to be highly flexible especially in the area of production, where it is necessary to quickly react to the customer’s requirements.
Bring new insights into the CIO’s role in the company, inspirational recommendations on how to thrive in the role, advice on how to get results with IT staff, and get industry news.
An experienced CIO gives clear answers on what to do if you are in charge of IT and are expected to take swift and effective action.
✓ Service Desk
✓ Service Catalog
✓ Change Management
✓ Recurring changes
✓ Incident Management
✓ Problem Management
✓ Request Management
✓ Knowledge Base
✓ Self Service Portal
✓ Mobile Access
✓ Reports & Analytics
✓ Service level management
✓ Process Workflow
✓ Custom fields
✓ Single sign-on
✓ Automate Ticket Routing
✓ Ticket Prioritization
✓ Ticket Notifications
✓ Active Directory Integration
✓ Multi-Channel Access
✓ Outlook Add-in
✓ Teams Add-in
✓ Customer Satisfaction Survey
✓ Advanced Workflows
✓ DevOps Connector
✓ Service Desk Enterprise API
✓ Service Desk Custom Apps
✓ Asset Management
✓ Universal Asset Inventory
✓ Software License Management
✓ Software and Hardware Discovery
✓ Electronic Handover Forms
✓ Web-based Assigned Asset Check
✓ MS SCCM Connector
✓ Configuration Management
✓ Software Asset Management Assistant
✓ Asset Management Enterprise API
✓ Asset Management Custom Apps
✓ Service Desk
✓ Service Catalog
✓ Change Management
✓ Recurring changes
✓ Incident Management
✓ Problem Management
✓ Request Management
✓ Knowledge Base
✓ Self Service Portal
✓ Mobile Access
✓ Reports & Analytics
✓ Service level management
✓ Process Workflow
✓ Custom fields
✓ Single sign-on
✓ Automate Ticket Routing
✓ Ticket Prioritization
✓ Ticket Notifications
✓ Active Directory Integration
✓ Multi-Channel Access
✓ Outlook Add-in
✓ Teams Add-in
✓ Customer Satisfaction Survey
✓ Advanced Workflows
✓ DevOps Connector
✓ Service Desk Enterprise API
✓ Service Desk Custom Apps
✓ Asset Management
✓ Universal Asset Inventory
✓ Software License Management
✓ Software and Hardware Discovery
✓ Electronic Handover Forms
✓ Web-based Assigned Asset Check
✓ MS SCCM Connector
✓ Configuration Management
✓ Software Asset Management Assistant
✓ Asset Management Enterprise API
✓ Asset Management Custom Apps
We help companies to better organize their internal departments and manage relationships with in-house services users. Get rid of unnecessary manual work. Arrange a no-obligation meeting with an ALVAO consultant.