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Make the change in departmental management!

Organize the entire department and deliver in-house services in high quality, transparently and effortlessly.

Perfect overview of assets

Asset Management

Smart registration of hardware, software and other equipment serves as a single reliable source of information about all assets. 

All tasks in one place

Service Desk

A friendly face for requesters, a powerful tool for internal services teams. Set up a single point of contact to speed up request resolution and reduce investigative team workload. 

Tuned to the Microsoft platform

Our customers have invested in Microsoft infrastructure, with us they can capitalize on this investment. Thanks to the system’s full integration into the Microsoft platform there is no duplication needed. You can work with the application directly in Outlook. 

ALVAO ITSM solution is available on Microsoft AppSource

Service Desk and Asset Management are marked as Microsoft preferred solutions.

Available in SaaS form

ALVAO is Software available as a Service (SaaS). Quickly deploy it and easily adapt it to your business needs. You can leave all the application management to us.


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ITIL Certification

Our solution has won prestigious ITIL process management certification from Axelos and Pink Elephant. 

ITIL® is a (registeredTrade Mark of AXELOS Limited. All rights reserved.


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Our customers

Smartwings

The airline sought a modern tool for management of IT services, which would go elegantly with the new environment. ALVAO was a natural choice.

Linet

“We were looking for a solution that would cater for all the company’s support processes, not just for IT. That’s why we decided for the ALVAO Service Desk and Asset Management products, thanks to which we can keep track of packages, hardware and other equipment. Moreover, both products offer sufficient scope for future improvements”.

HARTMANN – RICO

HARTMANN – RICO was looking for an IT management tool that is demonstrably in compliance with the ITIL framework, has good CZ localization, has high-quality CMDB integration and is based on technologies that are already being used in the company. After a thorough selection process, it chose the ALVAO Service Desk and ALVAO Asset Management.

How to choose the best ITSM solution for you

Have you ever looked for a tool merely based on its features, and ended up paying for a platform that doesn’t fit your needs and breaks the bank?

If so, sadly you haven’t been putting your best foot forward. To avoid making this mistake again, read our guide and learn how to look for a tool that is not only the best on the market, but also meets your needs.


GET THE GUIDE



Raise your IT management standards

CIO newsletter

Bring new insights into the CIO’s role in the company, inspirational recommendations on how to thrive in the role, advice on how to get results with IT staff, and get industry news.


MORE ABOUT CIO NEWSLETTER

90 Day Plan of the New IT manager

An experienced CIO gives clear answers on what to do if you are in charge of IT and are expected to take swift and effective action. 


E-BOOK DOWNLOAD

ITSM Solution


About ITSM


   Service Desk

   Service Catalog

   Change Management

   Recurring changes

   Incident Management

   Problem Management

✓   Request Management

✓   Knowledge Base

✓   Self Service Portal

✓   Mobile Access

   Reports & Analytics

   Service level management

✓   Process Workflow

✓   Custom fields

✓   Single sign-on

✓   Automate Ticket Routing

✓   Ticket Prioritization

✓   Ticket Notifications

✓   Active Directory Integration

✓   Multi-Channel Access

✓   Outlook Add-in

✓   Teams Add-in

   Customer Satisfaction Survey

✓   Advanced Workflows

✓   DevOps Connector

✓   Service Desk Enterprise API

✓   Service Desk Custom Apps

   Asset Management

   Universal Asset Inventory

   Software License Management

   Software and Hardware Discovery

   Electronic Handover Forms

   Web-based Assigned Asset Check

✓   Configuration Management

✓   Software Asset Management Assistant

✓   Asset Management Enterprise API

   Asset Management Custom Apps

Service Desk


About Service Desk


   Service Desk

   Service Catalog

   Change Management

   Recurring changes

   Incident Management

   Problem Management

✓   Request Management

✓   Knowledge Base

✓   Self Service Portal

✓   Mobile Access

   Reports & Analytics

   Service level management

✓   Process Workflow

✓   Custom fields

✓   Single sign-on

✓   Automate Ticket Routing

✓   Ticket Prioritization

✓   Ticket Notifications

✓   Active Directory Integration

✓   Multi-Channel Access

✓   Outlook Add-in

✓   Teams Add-in

   Customer Satisfaction Survey

✓   Advanced Workflows

✓   DevOps Connector

✓   Service Desk Enterprise API

✓   Service Desk Custom Apps

Asset Management


About Asset Management


   Asset Management

   Universal Asset Inventory

   Software License Management

   Software and Hardware Discovery

   Electronic Handover Forms

   Web-based Assigned Asset Check

✓   Configuration Management

✓   Software Asset Management Assistant

✓   Asset Management Enterprise API

   Asset Management Custom Apps



Care to know how ALVAO will help you improve the operation of your department? Contact us.

We help companies to better organize their internal departments and manage relationships with in-house services users. Get rid of unnecessary manual work. Arrange a no-obligation meeting with an ALVAO consultant.