Achieve ISO 27001 certification and enhance security with ALVAO

All requests to the IT department go via a single point of contact. Have you ever been caught off guard by a security incident? Service Desk will guide you stepwise through relevant processes – so you react promptly and efficiently to the crisis and can nip it in the bud. Service Desk serves as a centralized management of security incidents with clearly defined processes for resolving them. Users report issues in a single point of contact, and solvers have an internally set SLA to which they must resolve the reported issue. The procedure is logged throughout and has a demonstrable audit trail needed for ISO 27001.

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With the configuration database, you have an overview of your IT infrastructure in just a few clicks. In the database, you can clearly see not only the individual elements but also how they fit into the entire system. This will help you, for instance, when setting the accessibility levels of the various services. Knowing their linkages and interdependencies, you can easily determine all the elements that the given availability level must have. When planning changes, the configuration database helps you quickly determine the impact of shutting down one or other elements.

Discover the power of CMDB

The SOC 2 Type II certification demonstrates our commitment to continuously improving ourcloud security for maximal protection of customer valuable data. The audit also confirms that our cloud security practices, policies, and procedures meet the high security, availability, and confidentiality standards.  

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ALVAO will help you identify potential security risks and meet the technical audit requirements necessary for Cyber Essentials Plus certification.