The intuitive user interface provides an easy way to add or remove apps, track their status, or code new features.
Choose apps from an ever-expanding library of customizations created by our large customer base.
Since all custom apps use supported code from our library they don’t fail when you upgrade to the latest version of ALVAO.
The information should travel smoothly in the modern workplace. Integrate ALVAO with the rest of your ecosystem using Custom Apps and Enterprise API.
Create custom tabs available on click with each ticket. This can be a custom page in the ALVAO WebApp, an external parameterized link such as a map showing ticket-specific location, etc. The easy-to-use code editor allows you to edit code directly in the application.
Create a custom ticket tab with features to speed up problem solving. For instance, you can include a convenient analysis view in Power BI or instant access to the configuration database when addressing incidents within your IT infrastructure. The choice of features is entirely up to you
Do you need a button to trigger specific actions related to your workflow? Create task-specific commands using our templates and customize the user interface to your needs.
Automating manual work such as reassigning tickets at a certain stage or assigning objectives significantly increases your workflow. Also, you can automate a lot of periodically recurring work such as escalating incidents, creating events, sending ticket rating emails, etc.
We develop our products as an integrated solution because they work best together – as ITSM.
Say goodbye to cumbersome Excel spreadsheets and cluttered asset records. Get a centralized overview of all software and hardware, from purchase to retirement. With Asset Management, you know exactly what assets you have, who is responsible for each, and where they are located.
Streamline request management with our ISO 27001-certified Service Desk. Put an end to unnecessary emails or phone calls. Requests from the whole company are automatically sorted and go to the right solvers with clearly defined priority (SLA). Move beyond simple troubleshooting and maximize your department’s potential.
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