Peter Hubbard is one of the main consultants of the prestigious Pink Elephant company. He has 20 years of experience in IT Service Management at companies like Rolls Royce, Heinz and British Petroleum. He speaks regularly at major industry conferences. He was the keynote speaker at ALVAO...
Philip Hearsum is one of the ITIL 4 lead architects. We spoke with him about why we needed a revised ITIL and how both IT and non-IT departments can benefit from it.
Although most organizations still cling to signing-off handover protocols, a growing number are backing away from all that. Having reviewed the costs associated with signing and archiving paper protocols, they were found to be uneconomical.