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Provision of services to ITIL and ITSM best practices

Provision of services to ITIL and ITSM best practices

Introduce incident management, problem management, change management and other processes according to ITIL best practices. With ALVAO, you will naturally master and adapt every process. 

Optimize and automate key processes 

Simply set up the system to take staff through a ready-made workflow. ALVAO will help get new processes adopted. We also provide automation of routine tasks and regular maintenance. 

Solutions that meet agreed quality and deadlines

End chaos and confusion. With ALVAO, everyone knows what to expect from IT. Promise only realistic deadlines, get regular feedback directly from the system, and restore user trust in IT.  

Solutions that meet agreed quality and deadlines

End chaos and confusion. With ALVAO, everyone knows what to expect from IT. Promise only realistic deadlines, get regular feedback directly from the system, and restore user trust in IT.  

Accurate data for budgetary planning

To plan your next budget, you need to have data on team capacity and workload, HW and SW status, and all upcoming maintenance. With ALVAO, this information is readily to hand. 

Equip staff with everything they need to solve problems themselves

In the self-service web portal, employees find solutions to the most common problems, and can easily request new equipment or report a fault. They are provided with an overview of requests, and information about the status of all requests. 

Consistently record requests from all channels

To have a reliable overview of the department’s work schedule, you need to record all requests, whether raised by employees via the web portal, by email, phone or in person. This gives you what you need for quality evidence-based managerial decisions. 

Servise catalogue for IT

A transparent and trusted IT department

Company executives often see IT as a financial sink-hole. With ALVAO, you’ll be able to show how your department contributes value to the company and will be able to defend investment in new technologies.