How ALVAO supports your security processes

Respond to incidents with clear workflows

When something goes wrong, people know exactly what to do. The Service Desk gives you a structured response process, with prioritisation and full traceability.

Know which assets are at risk

With a complete inventory, relationships between systems, and risk scoring, you can identify vulnerable devices before they become a problem.

Pass audits faster

Every request, change, and access is recorded with a clear audit trail.

Control access, changes, and accountability

Permissions, approvals, and changes are managed in one place, with full visibility into who did what and when.

First steps towards cybersecurity with ITSM

ALVAO helps you prepare for ISO 27001, Cyber Essentials, NIS2, DORA, and other audit and compliance requirements.

Change management

Are you nervous about major changes such as implementing new services or changing established procedures? Are you wary of the associated risks and would rather avoid them? ITSM helps ensure smooth change management with minimal risk.

Configuration management database (CMDB)

Keep control over assets and monitor the links between them. You can immediately understand the impact of an incident, which services are affected and how critical the disruption is.

Learn more about CMDB

Incident Management

With ITSM, you know where to search out the problem. You get a comprehensive support toolkit to handle your security incident.

First steps towards cybersecurity with ITSM

Know the context behind every incident

Risk score

Automatically compute security and risk scores for every asset. Scores update in real time as conditions change. For each of the assets you can record its value, vulnerability and other properties that you need to keep track of.

Tickets always connected to real assets

Every incident, request, or change can be linked to the exact asset it relates to. That makes troubleshooting faster and decisions more precise.

AI Assistant

ALVAO Service Desk AI Assistant identifies major incidents using the calculated major incident score and supports their resolution.

Know the context behind every incident

Why security teams trust ALVAO

Tested using OWASP methodology, with regular penetration testing and code reviews to uncover real‑world vulnerabilities. Built on Microsoft Azure, with data hosted in the US, UK, and EU.

Jan Penniger

“When we receive a request from the national cybersecurity authority asking whether we use a specific type of device or software, we can locate it instantly across the entire country.”  

Jan Penniger
IT manager, Veolia Czech Republic
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Nigel Seager

“A big part of our ISO certification was to have a proper asset management system, and following that, change management. ALVAO gave us the ability to implement proper change management that met the ISO requirements, but also the needs of Sapio.”

Nigel Seager
ICT manager, Sapio
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Juraj Oslanec

“I did my own research, tried several services, and spoke with a number of suppliers. In the end, ALVAO was the best fit for our needs. The tools I had used in the past simply wouldn’t support what we needed at PPA CONTROLL.”

—  on their search for a tool to achieve ISO 27001 compliance

Juraj Oslanec
Head of IT Department, PPA CONTROLL
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ALVAO helps you get through certifications and requirements

Take Cyber Essentials checklist

See if your current setup meets the key security controls.

Check your maturity Read more

Take DORA checklist

See if your processes cover key resilience and risk requirements.

Check your maturity Read more

Take NIS2 checklist

Check how your organization meets NIS2 risk and reporting requirements.

Check your maturity Read more

Thinking about ITSM as a cyber security solution?

Cybersecurity begins with awareness

Regular education, simulated attacks and other methods for improving security awareness are the foundation, complementing our products.

ITSM and ITAM work better together

We develop our products as an integrated whole, working best together. Service Desk will support security, but together with ITAM, it is many times more efficient.

Kick-start your cybersecurity processes

Service Desk and Asset Management are not security tools. But they give you structure to start and support security processes from day one.

ITSM works best when your tools are connected

Better on their own, best together – as one ITSM solution.

With Asset Management, you get notified of a risk and its potential resolution

A clear overview of all hardware and software supports security inside and out.

Asset Management sets permissions and access rights to individual objects and their properties. Your colleagues get only the access to your assets that they need for their work, and will see only the data assigned to them.

The tool will help with risk analysis. For each of the assets you can record its value, vulnerability and other properties that you need to keep track of, in order to handle (not only) risk analysis as part of your cyber security.

More about Asset Management

Service Desk is the IT manager’s right-hand tool in the event of a cyber disaster

Service Desk is designed with cybersecurity best practices in mind.

All requests to the IT department go via a single point of contact. With each new staff arrival comes the need for loan entry passes, a computer, a phone and access to sensitive data, and with Service Desk the requests go directly to the IT staff tasked with approvals.

You can always trace back just who did what and when in security-related areas. Everything has a traceable audit trail, as is required these days, not just for security.

More about Service Desk

Frequently Asked Questions (FAQ)

ALVAO is not a security tool on its own. ALVAO is a solution that supports your cybersecurity by bringing order to your data and processes. When everything is clear (assets, changes, incidents) you can act quickly and prove what’s happening at any moment. That’s what makes security manageable.

ALVAO supports frameworks and requirements such as ISO 27001, Cyber Essentials, NIS2, DORA, NIST, HIPAA, and more.

ALVAO improves cybersecurity by giving you a clear, structured view of your environment. You can track all assets, understand their relationships, and assign responsibility for each one. This makes it possible to evaluate risk more accurately, for example, you can see which assets are critical, exposed, or linked to incidents. When a vulnerability or issue appears, you don’t need to search. You can immediately identify affected assets and act. Incident handling becomes faster, more consistent, and easier to manage.

ALVAO helps you stay audit-ready by keeping a complete and reliable audit trail. Every request, change, incident, or approval is automatically recorded and linked to specific assets and responsibilities. This creates a consistent, traceable history of what happened and how it was handled. You can show not only that incidents were resolved, but also how they were detected, evaluated, and closed, including timelines and responsible people. That’s exactly the level of evidence auditors expect.

Take control of your IT security with ALVAO

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