1. Users submit ticket
Multi-channel: email, portal, Teams.
2. Smart routing
The right team, the right priority, and the right SLA with AI-driven categorization.
3. Workflows run
Approvals and handovers are automated across IT and other departments.
4. Everyone stays aligned
Dashboards keep everyone aligned on queues, deadlines, and service levels. No status emails.
Faster response, fewer repeat tickets and a consistent experience for users across the organization.
Every request comes into one Service Desk. Nothing gets lost. Ownership is always clear.
Joiners, movers, leavers, approvals and handovers run on defined workflows, not ad hoc e-mails. Everything routes to the right team with clear next steps.
Unified portal where users find knowledge, assets, and services intuitively. Or raise tickets with the right information upfront. Smart chatbot helps when needed.
Requests route based on SLAs and impact. Your team focuses effort where it matters most.
Built for small IT teams. Start small, scale fast. Support thousands of users without hiring more staff.
"Thanks to ALVAO, requests are resolved faster from days to hours. We can complete our tasks in less time and with greater efficiency."
— Olga Klápšťová, Chief Information Officer, University of Pardubice
"I can see exactly who's working on what, where we're getting stuck, and use data to optimize our processes and manage team capacity."
“Transparency is even more important than speed. When users know what’s happening and when to expect results, satisfaction increases dramatically.”
"Compared to other systems, ALVAO offers an open architecture that allows us to build custom extensions on top of it. That’s exactly what we need.”
“We got rid of Outlook spamming. All communication is logged in one place, fully transparent and traceable.”
Built for Microsoft 365. No training needed. Deploy in weeks.
Users and agents raise, update, and resolve tickets without switching tools. Everything happens in the apps they use every day.
Built-in reports for SLAs, team workload, and performance. See what matters without extra tools or manual reporting.
Single sign-on and role-based access. Users get the right permissions automatically. IT stays in control.
Deploy ALVAO on your preferred Azure region. Meet compliance requirements and data residency policies without compromise.
Use SharePoint for self-service, knowledge base and document storage tightly linked to ALVAO.
Automate repetitive work. Focus on what matters.
Long, messy tickets get summarized right away. Agents see what matters without reading through everything.
AI suggests next steps based on similar tickets your team has already resolved. Faster fixes, consistent approach.
AI helps create and improve knowledge articles from resolved tickets. Your KB grows automatically, without extra work.
Trend detection flags emerging issues early. See patterns in tickets and infrastructure data before they become outages.
Automatic translation in 100+ languages. Language barriers disappear, support stays consistent worldwide.
"One of the challenges was finding an ITSM tool that would help us meet ISO 27001 requirements without breaking the budget. ALVAO solved it."
— Nigel Seager, ICT Manager, Sapio
Integrate with Microsoft Teams, Outlook, Power BI, Azure, and 30+ other tools your team uses. No complexity. Works seamlessly.
"ALVAO integrates seamlessly with Microsoft and Active Directory. Single sign-on works perfectly, and reporting on all our tools is straightforward."
— Jan Horny, Team Leader Administrator Microsoft, Tipsport
Why jump between tools? ALVAO connects every ticket to its asset history, hardware specs, and software life cycle. One platform. Always in control.