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ALVAO pricing

All ALVAO products (ITSM, Service Desk, and Asset Management) are available as SaaS (Microsoft Azure, data residencies available in the US, UK, EU) or on-premises. 


For SaaS refer to the table below

  Asset Management

ITIL certified IT Asset Management software. With Alvao you know where everything is and who owns it. 


Start


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

✓   Asset Management

✓   Universal Asset Inventory

✓  Asset Lifecycle Management

✓  Advanced rights management

✓  Paper handover protocols

✓  Full Audit Log

✓   Entra ID Integration 

✓  Employee portal with assigned assets

✓  Mobile app to scan barcodes and QR codes


Standard


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

Everything in Start, plus:

✓   Software License Management

✓  Software and Hardware Discovery

✓   Electronic Handover Forms 

✓   Inventory Audits

✓   Microsoft Intune Connector


Professional


✓  SLA 99,9%

✓  Microsoft Azure US/EU/UK

Everything in Standard, plus:

✓  Software Asset Management Assistant

✓  Asset Management Enterprise API

✓  Asset Management Custom Apps

✓  Configuration Management

✓  M365 Optimization Report 

✓  SNMP Network Discovery




Enterprise


✓  SLA 99,9%

✓  Microsoft Azure US/EU/UK

Everything in Professional, plus:

✓   Independent Reporting Storage 

✓   Sandbox (without SLA guarantee)

Asset Management is licensed per computer, which means that with one license, your company can track one Microsoft-detected computer and up to 50 other objects, including switches, routers, printers, and non-IT objects like keys, e-cards, and furniture.

Minimum subscription of 50 computers.

REQUEST PRICE

  Service Desk

A friendly interface for requesters & a powerful tool for internal IT, HR, Finance, Facility, etc. services teams. ALVAO Service Desk provides a single point of contact for all in-company requests. Internal teams gain an overview of workload, clear priorities and improved communication. 


Start


✓  SLA 99,9%

✓   Microsoft Azure US/EU/UK

✓  Service Desk 

✓   Service Catalog 

✓   Change Management 

✓   Recurring Changes 

✓   Incident Management 

✓   Problem Management 

✓   Request Management 

✓   Knowledge Base 

✓   Self Service Portal 

✓   Mobile Access 

✓   Reports & Analytics 

✓   Service Level Management 

✓   Process Workflow 

✓   Custom Fields 

✓   Single Sign-on 

✓   Automate Ticket Routing 

✓   Ticket Prioritization 

✓   Ticket Notifications 

✓   Entra ID Integration

✓   Multi-Channel Access 

Standard


✓  SLA 99,9%

✓   Microsoft Azure US/EU/UK 

Everything in Start, plus:

✓   ALVAO for Outlook

✓   ALVAO for Teams  

✓   Customer Satisfaction
Survey 

✓   Advanced Workflows 

Professional


✓  SLA 99,9%

✓  Microsoft Azure US/EU/UK 

Everything in Standard, plus:

✓  Azure DevOps Connector

✓   Service Desk Enterprise API 

✓   Service Desk Custom Apps

✓  Power Automate integration

✓  Zabbix integration

Enterprise


✓  SLA 99,9%

✓   Microsoft Azure US/EU/UK 

Everything in Professional, plus:

✓  AI Assistant

✓  Independent Reporting Storage 

✓  Sandbox (without SLA guarantee)

You can choose from two licensing models: 

  1. Per User: This unique licensing model allows you to license an entire company based on the number of users (anyone can be an agent) for a fraction of the cost of a per-agent license. This makes it a perfect choice if you want to manage multiple departments across the company in ALVAO, such as HR, Facilities, Finance, etc. Minimum subscription: 50 users.

  2. Per Agent: Primarily for teams focusing on one agenda (e.g. IT) with unlimited end users (requesters). 


REQUEST PRICE

ITSM  ITSM - IT Service Management

Microsoft look and feel ITSM software with one of the best integrations with Outlook & Teams.

Integrate the Service Desk and Asset Management process. Equip your team with the context they need.                                                                

                                                                                                   


Start


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

✓  Service Desk 

✓   Service Catalog 

✓   Change Management 

✓   Recurring Changes 

✓   Incident Management 

✓   Problem Management 

✓   Request Management 

✓   Knowledge Base 

✓   Self Service Portal 

✓   Mobile Access 

✓   Reports & Analytics 

✓   Service Level Management 

✓   Process Workflow 

✓   Custom Fields 

✓   Single Sign-on 

✓   Automate Ticket Routing 

✓   Ticket Prioritization 

✓   Ticket Notifications 

✓   Entra ID Integration

✓   Multi-Channel Access

✓   Asset Management 

✓   Universal Asset Inventory 

✓  Asset Lifecycle Management

✓  Advanced rights management

✓  Paper handover protocols

✓  Full Audit Log

✓  Employee portal with assigned assets

✓  Mobile app to scan barcodes and QR codes



Standard


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

Everything in Start, plus:

✓   Software License
Management 

✓   Software and Hardware Discovery

✓   ALVAO for Outlook  

✓   ALVAO for Teams  

✓   Customer Satisfaction
Survey

✓   Advanced Workflows 

✓   Electronic Handover Forms 

✓   Inventory Audits

✓   Microsoft Intune Connector


Professional


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

Everything in Standard, plus:

✓   Azure DevOps Connector 

✓   Enterprise API 

✓   Service Desk Custom Apps 

✓  Standard HW/SW Request
Forms

✓  Software Asset Management Assistant

✓  Custom Apps

✓  Configuration Management

 ✓  SNMP Network Discovery

✓  M365 Optimization Report

✓  Power Automate integration

✓  Zabbix integration

Enterprise


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

Everything in Professional, plus:

✓  AI Assistant

✓  Independent Reporting Storage 

✓  Sandbox (without SLA guarantee)

ITSM solution combines the unique licensing models of both our products so you get the best of both. Plus, at a better price than if you bought them separately. 

Licensed per user or per agent. 

Minimum subscription: 50 users


REQUEST PRICE

You are in a good company

Let’s find out the best plan for your business

ALVAO’s pricing model depends on a few factors specific to your team and organization, so we’ll need to get in touch to give you accurate pricing info. Simply fill out the form on the right to get started.

Why choose ALVAO? 

  • Pricing model saving your budget.
  • No maintenance fees.
  • Easy implementation.
  • The best ITSM for Microsoft 365.
  • Scales with your business.
  • Discount for non-profit and public sector.