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ALVAO pricing

We offer tailored solutions that reflect the real value of our services, ensuring you get the best possible value for your investment. All ALVAO products (ITSM, Service Desk, and IT Asset Management) are available as SaaS solutions (run on Microsoft Azure) or on-premise.



For Alvao SaaS models refer to the table below

Asset Management  Asset Management

ITIL certified IT Asset Management software. With Alvao you know where everything is and who owns it


Start


SLA 99,9%

✓ Microsoft Azure US/EU/UK


   Asset Management

   Universal Asset Inventory


Standard


SLA 99,9%

✓ Microsoft Azure US/EU/UK


   Asset Management

   Universal Asset Inventory


   Software License Management

✓  Software and Hardware Discovery

   Electronic Handover Forms 

   Inventory Audits

   Microsoft Intune Connector


Professional


✓  SLA 99,9%

✓  Microsoft Azure US/EU/UK


   Asset Management 

   Universal Asset Inventory 


   Software License
Management 

   Software and Hardware Discovery

   Electronic Handover Forms 

   Inventory Audits 

   Microsoft Intune Connector 


  Software Asset Management Assistant

   Asset Management Enterprise API

   Asset Management Custom Apps

  Configuration Management

✓  M365 Optimization Report




Enterprise


✓  SLA 99,9%

✓  Microsoft Azure US/EU/UK


   Asset Management 

   Universal Asset Inventory 


   Software License
Management 

   Software and Hardware Discovery

   Electronic Handover Forms 

   Inventory Audits 

    Microsoft Intune Connector


   Software Asset Management Assistant

   Asset Management Enterprise API

   Asset Management Custom Apps

  Configuration Management

✓  M365 Optimization Report


✓   Independent Reporting Storage 

✓   Sandbox (without SLA guarantee)

Asset Management is licensed per computer, which means that with one license, your company can track one Microsoft-detected computer and up to 50 other objects, including switches, routers, printers, and non-IT objects like keys, e-cards, and furniture.

Minimum subscription of 50 computers.


REQUEST PRICE

Service Desk  Service Desk

A friendly interface for requesters & a powerful tool for internal IT, HR, Finance, Facility, etc. services teams. ALVAO Service Desk provides a single point of contact for all in-company requests. Internal teams gain an overview of workload, clear priorities and improved communication. 


Start


✓  SLA 99,9%

✓   Microsoft Azure US/EU/UK


 Service Desk 

   Service Catalog 

   Change Management 

   Recurring Changes 

   Incident Management 

   Problem Management 

   Request Management 

   Knowledge Base 

   Self Service Portal 

   Mobile Access 

   Reports & Analytics 

   Service Level Management 

   Process Workflow 

   Custom Fields 

   Single Sign-on 

   Automate Ticket Routing 

   Ticket Prioritization 

   Ticket Notifications 

   Active Directory Integration 

   Multi-Channel Access 

Standard


✓  SLA 99,9%

✓   Microsoft Azure US/EU/UK 


✓ Service Desk 

   Service Catalog 

   Change Management 

   Recurring Changes 

   Incident Management 

   Problem Management 

   Request Management 

   Knowledge Base 

   Self Service Portal 

   Mobile Access 

   Reports & Analytics 

   Service Level Management 

   Process Workflow 

   Custom Fields 

   Single Sign-on 

   Automate Ticket Routing 

   Ticket Prioritization 

   Ticket Notifications 

   Active Directory Integration 

   Multi-Channel Access


   Outlook Add-in 

   Teams Add-in 

   Customer Satisfaction
Survey 

   Advanced Workflows 

Professional


✓  SLA 99,9%

✓  Microsoft Azure US/EU/UK 


✓  Service Desk 

   Service Catalog 

   Change Management 

   Recurring Changes 

   Incident Management 

   Problem Management 

   Request Management 

   Knowledge Base 

   Self Service Portal 

   Mobile Access 

   Reports & Analytics 

   Service Level Management 

   Process Workflow 

   Custom Fields 

   Single Sign-On 

   Automate Ticket Routing 

   Ticket Prioritization 

   Ticket Notifications 

   Active Directory Integration 

   Multi-Channel Access


   Outlook Add-in 

   Teams Add-in 

   Customer Satisfaction
Survey 

   Advanced Workflows 


  Azure DevOps Connector 

   Service Desk Enterprise API 

   Service Desk Custom Apps

Enterprise


✓  SLA 99,9%

✓   Microsoft Azure US/EU/UK 


✓ Service Desk 

   Service Catalog 

   Change Management 

   Recurring Changes 

   Incident Management 

   Problem Management 

   Request Management 

   Knowledge Base 

   Self Service Portal 

   Mobile Access 

   Reports & Analytics 

   Service Level Management 

   Process Workflow 

   Custom Fields 

   Single Sign-on 

   Automate Ticket Routing 

   Ticket Prioritization 

   Ticket Notifications 

   Active Directory Integration 

   Multi-Channel Access


   Outlook Add-in 

   Teams Add-in 

   Customer Satisfaction
Survey 

   Advanced Workflows 


   Azure DevOps Connector  

   Service Desk Enterprise API 

   Service Desk Custom Apps 


✓  Independent Reporting Storage 

✓  Sandbox (without SLA guarantee)

ALVAO Service Desk is designed to grow with your business, which is why we offer a unique licensing model that allows you to license the whole company (based on the number of users) and anyone can be an agent, all without any additional costs.

Important Note: 1 USER = Anyone who can raise a ticket.

Minimum subscription of 50 users.


REQUEST PRICE

ITSM  ITSM - IT Service Management

Microsoft look and feel ITSM software with one of the best integrations with Outlook & Teams.

Integrate the Service Desk and Asset Management process. Equip your team with the context they need.                                                                

                                                                                                   


Start


SLA 99,9%

✓ Microsoft Azure US/EU/UK


 Service Desk 

   Service Catalog 

   Change Management 

   Recurring Changes 

   Incident Management 

   Problem Management 

   Request Management 

   Knowledge Base 

   Self Service Portal 

   Mobile Access 

   Reports & Analytics 

   Service Level Management 

   Process Workflow 

   Custom Fields 

   Single Sign-on 

   Automate Ticket Routing 

   Ticket Prioritization 

   Ticket Notifications 

   Active Directory Integration 

   Multi-Channel Access

   Asset Management 

   Universal Asset Inventory 



Standard


SLA 99,9%

✓ Microsoft Azure US/EU/UK


 Service Desk 

   Service Catalog 

   Change Management 

   Recurring Changes 

   Incident Management 

   Problem Management 

   Request Management 

   Knowledge Base 

   Self Service Portal 

   Mobile Access 

   Reports & Analytics 

   Service Level Management 

   Process Workflow 

   Custom Fields 

   Single Sign-on 

   Automate Ticket Routing 

   Ticket Prioritization 

   Ticket Notifications 

   Active Directory Integration 

   Multi-Channel Access

   Asset Management 

   Universal Asset Inventory 


   Software License
Management 

   Software and Hardware Discovery

   Outlook Add-in 

   Teams Add-in 

   Customer Satisfaction
Survey

   Advanced Workflows 

   Electronic Handover Forms 

   Inventory Audits

   Microsoft Intune Connector



Professional


 SLA 99,9%

 Microsoft Azure US/EU/UK


✓ Service Desk 

   Service Catalog 

   Change Management 

   Recurring Changes 

   Incident Management 

   Problem Management 

   Request Management 

   Knowledge Base 

   Self Service Portal 

   Mobile Access 

   Reports & Analytics 

   Service Level Management 

   Process Workflow 

   Custom Fields 

   Single Sign-on 

   Automate Ticket Routing 

   Ticket Prioritization 

   Ticket Notifications 

   Active Directory Integration 

   Multi-Channel Access

   Asset Management 

   Universal Asset Inventory 


   Software License
Management 

   Software and Hardware Discovery

   Outlook Add-in 

   Teams Add-in 

   Customer Satisfaction
Survey

   Advanced Workflows 

   Electronic Handover Forms 

   Inventory Audits

   Microsoft Intune Connector


   Azure DevOps Connector 

   Service Desk Enterprise API 

   Service Desk Custom Apps 

✓  Standard HW/SW Request
Forms

✓  Software Asset Management Assistant

✓  Asset Management Enterprise API

  Asset Management Custom Apps

✓  Configuration Management

 ✓  M365 Optimization Report 


Enterprise


SLA 99,9%

✓ Microsoft Azure US/EU/UK


✓ Service Desk 

   Service Catalog 

   Change Management 

   Recurring Changes 

   Incident Management 

   Problem Management 

   Request Management 

   Knowledge Base 

   Self Service Portal 

   Mobile Access 

   Reports & Analytics 

   Service Level Management 

   Process Workflow 

   Custom Fields 

   Single sign-on 

   Automate Ticket Routing 

   Ticket Prioritization 

   Ticket Notifications 

   Active Directory Integration 

   Multi-Channel Access

   Asset Management 

   Universal Asset Inventory 


   Software License
Management 

   Software and Hardware Discovery 

   Outlook Add-in 

   Teams Add-in 

   Customer Satisfaction
Survey 

   Advanced Workflows 

   Electronic Handover Forms 

   Inventory Audits 

✓  Microsoft Intune Connector


   Azure DevOps Connector 

   Service Desk Enterprise API 

   Service Desk Custom Apps 

✓  Standard HW/SW Request
Forms

✓  Software Asset Management Assistant

✓  Asset Management Enterprise API

  Asset Management Custom Apps

✓  Configuration Management

 ✓  M365 Optimization Report 


✓  Independent Reporting Storage 

✓  Sandbox (without SLA guarantee)

ITSM solution combines the unique licensing models of both our products so you get the best of both. Plus, at a better price than if you bought them separately

Important Note: 1 USER = 1 employee + 1 PC + 50 objects; 10 users = 1 GB included capacity storage 

Minimum subscription of 50 users.


REQUEST PRICE

You are in a good company

Get your custom quote today!

Why ALVAO? 

  • Pricing model saves your budget.
  • No maintenance fees.
  • Easy implementation.
  • The best ITSM for Microsoft 365.
  • Scales with your business.
  • Discount for non-profit and public sector.