Bring ALVAO Service Desk and Asset Management together in a Microsoft 365-aligned platform — one place for employees, full visibility for IT.
IT team to waste time hunting for basic information, leading to frustration and delays.
Data inconsistencies across user records, device names, and locations quickly lead to confusion and errors.
No trusted inventory tied to incidents, changes and approvals.
Designed to work naturally within your Microsoft ecosystem — including Outlook, Teams, and Azure AD — for instant familiarity and fast adoption.
Manage all your IT processes, assets, and infrastructure from a single source of truth.
Your data is protected by ISO 27001, Cyber Essentials, and SOC 2 certifications because security is never optional.
Get started fast with seven out-of-the-box ITSM-aligned processes, ensuring smooth onboarding and consistent service management from day one.
Thanks to intuitive operation and a flexible licensing model, you can easily extend beyond IT to HR, facilities, and other teams. All in one governed flow, always in control.
tady by to chtělo graficky vytvořit to, že máme 7 procesů: Request Management, Incident Management, Change Management, Problem Management, Asset Management, Service Catalog Management, CMDB
Get the full picture immediately with asset history and technical specs linked directly to every ticket.
Fix the root cause by identifying which hardware models or software versions are causing recurring failures.
Stop the manual data hunt with verified lifecycle trails and ownership records that are always ready for review.
Know where everything is and who owns it. Map dependencies between assets and services before you push a change.
Know exactly what a new hire needs and what a leaver must return handling gear and access in a single, automated flow.
Scale your support, not your headcount. Automate routine tasks and free your team to focus on projects that matter.
"We manage to maintain our services at a high level without needing to hire more IT staff."
“I like that ALVAO has become our central system not just for managing service requests, but also for tracking all our assets. Everything is easy to find.”
“We now have a perfect overview of our resources and the people using them. Users know exactly what equipment they are responsible for, which makes resolving issues much faster.”
“Big-name competitive solutions have a massive disadvantage—you need a whole team of people just to manage the tool. ALVAO is different; it’s an ‘out-of-the-box’ solution that we could unpack, configure, and start using immediately.”
ALVAO ITAM & ALVAO ITSM
Self-service portal with clear service catalogue and forms available on web and Teams, always in control.
Incidents and requests automatically categorised, prioritised and routed. SLAs met. Real-time updates keep users informed. Feedback drives improvements.
Knowledge base articles suggested to users and agents. Fewer repeat tickets.
Workflows handle processes without manual chasing with clear audit trail and history.
Dashboards show performance gaps. Data you can act on.
ALVAO ITAM & ALVAO ITSM
Central Asset Management for IT and non-IT assets, from laptops to peripherals. Automate the entire asset lifecycle, from request to secure disposal.
Automatic asset discovery and integrations (e.g. Intune, Jamf, and other sources) keep asset data accurate and up to date.
Track hardware and software in one place, with ownership, renewals, and usage insight to eliminate overspend.
Stock and warehouse management with phone scanner app, labels and handover protocols.
Rich CMDB relationships show which services and users depend on each asset and configuration item.
Drive self-service with a smart Teams chatbot that answers questions and reduces repetitive requests.
Resolve incidents faster with an AI Assistant that spots high-impact issues and recommends fixes.
Every resolved ticket becomes a searchable article.
Support global teams with automatic translation across 100+ languages.
Upload invoices or asset photos. Records create themselves.
"One of the challenges was finding an ITSM tool that would help us meet ISO 27001 requirements without breaking the budget. ALVAO solved it."
— Nigel Seager, ICT Manager, Sapio
Integrate with Microsoft Teams, Azure, Intune, Jira, Zabbix, and 30+ other tools your team uses. No complexity. Works seamlessly.
"ALVAO integrates seamlessly with Microsoft and Active Directory. Single sign-on works perfectly, and reporting on all our tools is straightforward."
— Jan Horny, Team Leader Administrator Microsoft, Tipsport
