The easy-to-navigate user interface allows employees to clearly identify which IT services are offered by the department and the state of solution of individual requests. On the other hand, correctly set priorities allow the IT department to know which problems to focus on first; it is less distracted and can make better decisions when buying better SW and HW assets. Due to the company’s international coverage, multi-language support of the whole system turned out to be a key feature.
“The ALVAO system allowed us to increase the efficiency of internal processes and thus better react to the requests of users, who can rest assured that their request will not get lost. Proper record-keeping for all tasks and the easily available reports allow me to see who is working on what, which allows me to better manage my team,” says Radek Klein, the IT manager of GTS ALIVE.