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Service Desk

A friendly interface for requesters & a powerful tool for internal IT services teams. ALVAO Service Desk provides a single point of contact for all in-company requests. The IT team gains an overview of workloads, clear priorities and improved communication.

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Asset Management

Alvao provides you with an overall picture of every device throughout its lifecycle. Know exactly what assets you have, who is responsible le for them and where each assetis.

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Leverage ITSM best practices verified by Axelos and Pink Elephant

Alvao has ITIL certification from both Axelos and Pink Elephant. Take advantage of the know-how built into Alvao’s solution. Only 4 other companies worldwide have this level of certification.

Incident Management

Ensure a smoother flow of operations by resolving incidents faster. Set up SLAs and gather all necessary information needed for a quick resolution.

Request Management

Save time of your team as well as your users by providing them with a clear path for service requests.

Problem Management

Identify the root cause of underlying problems.

Change Management

Speed up your change handling while ensuring a secure and controlled rollout.

CMDB

Get a structured view of your IT infrastructure, provide more security, and speed up incident resolution.

Workflow

Speed-up your workflows and improve user experience with process workflow automation.

ITSM Solution


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   Service Desk

   Service Catalog

   Change Management

   Recurring changes

   Incident Management

   Problem Management

✓   Request Management

✓   Knowledge Base

✓   Self Service Portal

✓   Mobile Access

   Reports & Analytics

   Service level management

✓   Process Workflow

✓   Custom fields

✓   Single sign-on

✓   Automate Ticket Routing

✓   Ticket Prioritization

✓   Ticket Notifications

✓   Active Directory Integration

✓   Multi-Channel Access

✓   Outlook Add-in

✓   Teams Add-in

   Customer Satisfaction Survey

✓   Advanced Workflows

✓   DevOps Connector

✓   Service Desk Enterprise API

✓   Service Desk Custom Apps

   Asset Management

   Universal Asset Inventory

   Software License Management

   Software and Hardware Discovery

   Electronic Handover Forms

   Web-based Assigned Asset Check

✓   MS SCCM Connector

✓   Configuration Management

✓   Software Asset Management Assistant

✓   Asset Management Enterprise API

   Asset Management Custom Apps

Service Desk


Request a demo


   Service Desk

   Service Catalog

   Change Management

   Recurring changes

   Incident Management

   Problem Management

✓   Request Management

✓   Knowledge Base

✓   Self Service Portal

✓   Mobile Access

   Reports & Analytics

   Service level management

✓   Process Workflow

✓   Custom fields

✓   Single sign-on

✓   Automate Ticket Routing

✓   Ticket Prioritization

✓   Ticket Notifications

✓   Active Directory Integration

✓   Multi-Channel Access

✓   Outlook Add-in

✓   Teams Add-in

   Customer Satisfaction Survey

✓   Advanced Workflows

✓   DevOps Connector

✓   Service Desk Enterprise API

✓   Service Desk Custom Apps

Asset Management


Request a demo


   Asset Management

   Universal Asset Inventory

   Software License Management

   Software and Hardware Discovery

   Electronic Handover Forms

   Web-based Assigned Asset Check

✓   MS SCCM Connector

✓   Configuration Management

✓   Software Asset Management Assistant

✓   Asset Management Enterprise API

   Asset Management Custom Apps

Our customers

Penny Market

“The ALVAO Service Desk and Asset Management helps us organize the work of the IT department and to avoid problems. Thanks to the fact that we know which user or outlet generates the most support requests, we can respond with training up the users at this outlet, thereby saving our resources later," Tomáš Kříž, head of the IT Service Desk characterizes his ALVAO-facilitated operations.

Smartwings

After the airline split from Český aeroholding, a new IT infrastructure was created with an MS Azure cloud solution. The team sought a modern tool for management of IT services, which would go elegantly with the new environment. ALVAO was a natural choice.

HARTMANN – RICO

HARTMANN – RICO decided to make a qualitative change in the operation of its IT systems to ensure higher transparency and subsequently provide a better system for investment justification. The IT department is expected to be highly flexible especially in the area of production, where it is necessary to quickly react to the customer’s requirements.  

Care to know how ALVAO will help you improve the operation of your department? Contact us.

We help companies to better organize their internal departments and manage relationships with in-house services users. Get rid of unnecessary manual work. Arrange a no-obligation meeting with an ALVAO consultant.