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Share tickets and establish the context of a conversation

Whenever you chat with one of your colleagues, you can easily find a relevant ticket directly in MS Teams and share it straight away.

Let your employees raise tickets directly from Microsoft Teams

Have a self-service portal ready right where your users spend most of their time. Your employees can raise tickets without ever having to leave Microsoft Teams.

Start Teams chats from Service Desk tickets

Need to ask the requester a couple more questions or consult your team? Simply start a chat from within the relevant ticket and they get them up to speed with the history of the case at hand.

Key benefits of Microsoft Teams integration

Cooperate with your team and drive the incident resolution forward.

Relieve the pain of constantly switching between apps.

Be where your users are and make it easier for them to log a job.