The full service-desk experience is available directly in Microsoft Outlook thanks to the Add-in. You can browse the knowledge-base, read current news, or create a new request from a catalogue.
Work with requests direct in your favourite email client. When you click on any email, task, or event, you can immediately see all the history of the related request and all relevant information.
You can immediately create a request from incoming messages or attach them to an existing request. You can easily keep all communication in one place and improve team coordination.