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ALVAO SaaS pricing


Licensing per USER means that anyone in the company can open a ticket, and be a ticket solver.

ALVAO licensing model allows companies to establish a single point of contact for all in-company requests and handle complex workflows such as starters/leavers without paying more (no additional cost for IT, HR, Facilities, etc.).
 


ALVAO is running on Microsoft Azure, one of the most secure cloud environments that organisations could use for software and data storage. 

For Alvao SaaS pricing please refer to the table below

  ITSM - IT Service Management

Microsoft look and feel ITSM software with one of the best integrations with Outlook & Teams.

Integrate the Service Desk and Asset Management process. Equip your team with the context they need.


$3

per USER/month

10% discount for an annual billing cycle

Start

START TRIAL


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

✓ Service Desk 

✓   Service Catalog 

✓   Change Management 

✓   Recurring Changes 

✓   Incident Management 

✓   Problem Management 

✓   Request Management 

✓   Knowledge Base 

✓   Self Service Portal 

✓   Mobile Access 

✓   Reports & Analytics 

✓   Service Level Management 

✓   Process Workflow 

✓   Custom Fields 

✓   Single Sign-on 

✓   Automate Ticket Routing 

✓   Ticket Prioritization 

✓   Ticket Notifications 

✓   Active Directory Integration 

✓   Multi-Channel Access

$5

per USER/month

10% discount for an annual billing cycle

Standard

START TRIAL


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

✓ Service Desk 

✓   Service Catalog 

✓   Change Management 

✓   Recurring Changes 

✓   Incident Management 

✓   Problem Management 

✓   Request Management 

✓   Knowledge Base 

✓   Self Service Portal 

✓   Mobile Access 

✓   Reports & Analytics 

✓   Service Level Management 

✓   Process Workflow 

✓   Custom Fields 

✓   Single Sign-on 

✓   Automate Ticket Routing 

✓   Ticket Prioritization 

✓   Ticket Notifications 

✓   Active Directory Integration 

✓   Multi-Channel Access

✓   Outlook Add-in 

✓   Teams Add-in 

✓   Customer Satisfaction
Survey

✓   Advanced Workflows 

✓   Asset Management 

✓   Universal Asset Inventory 

✓   Software License
Management 

✓   Software and Hardware Discovery 

✓   Electronic Handover Forms 

✓   Inventory Audits

✓   Configuration Management 



$6

per USER/month

10% discount for an annual billing cycle

Professional

START TRIAL


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

✓ Service Desk 

✓   Service Catalog 

✓   Change Management 

✓   Recurring Changes 

✓   Incident Management 

✓   Problem Management 

✓   Request Management 

✓   Knowledge Base 

✓   Self Service Portal 

✓   Mobile Access 

✓   Reports & Analytics 

✓   Service Level Management 

✓   Process Workflow 

✓   Custom Fields 

✓   Single Sign-on 

✓   Automate Ticket Routing 

✓   Ticket Prioritization 

✓   Ticket Notifications 

✓   Active Directory Integration 

✓   Multi-Channel Access

✓   Outlook Add-in 

✓   Teams Add-in 

✓   Customer Satisfaction
Survey 

✓   Advanced Workflows 

✓   Asset Management 

✓   Universal Asset Inventory 

✓   Software License
Management 

✓   Software and Hardware Discovery 

✓   Electronic Handover Forms 

✓   Inventory Audits 

✓  Configuration Management

✓   Azure DevOps Connector 

✓   Service Desk Enterprise API 

✓   Service Desk Custom Apps 

✓  Standard HW/SW Request
Forms

✓  Software Asset Management Assistant

✓  Asset Management Enterprise API

✓  Asset Management Custom Apps


$8

per USER/month

10% discount for an annual billing cycle

Enterprise

START TRIAL


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

✓ Service Desk 

✓   Service Catalog 

✓   Change Management 

✓   Recurring Changes 

✓   Incident Management 

✓   Problem Management 

✓   Request Management 

✓   Knowledge Base 

✓   Self Service Portal 

✓   Mobile Access 

✓   Reports & Analytics 

✓   Service Level Management 

✓   Process Workflow 

✓   Custom Fields 

✓   Single sign-on 

✓   Automate Ticket Routing 

✓   Ticket Prioritization 

✓   Ticket Notifications 

✓   Active Directory Integration 

✓   Multi-Channel Access

✓   Outlook Add-in 

✓   Teams Add-in 

✓   Customer Satisfaction
Survey 

✓   Advanced Workflows 

✓   Asset Management 

✓   Universal Asset Inventory 

✓   Software License
Management 

✓   Software and Hardware Discovery 

✓   Electronic Handover Forms 

✓   Inventory Audits 

✓  Configuration Management

✓   Azure DevOps Connector 

✓   Service Desk Enterprise API 

✓   Service Desk Custom Apps 

✓  Standard HW/SW Request
Forms

✓  Software Asset Management Assistant

✓  Asset Management Enterprise API

✓  Asset Management Custom Apps

✓  Independent Reporting Storage 

✓  Sandbox (without SLA guarantee)


Important Note: 1 USER = 1 employee + 1 PC + 50 objects; 10 users = 1 GB included capacity storage 

Prices only apply to Microsoft AppSource purchases.

Minimum subscription of 50 users.

  Asset Management

ITIL certified IT Asset Management software. With Alvao you know where everything is and who owns it. 


$1,5

per COMPUTER/month

10% discount for an annual billing cycle


Start


START TRIAL


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

✓   Asset Management

✓   Universal Asset Inventory

✓   Software License
Management

✓  Software and Hardware Discovery

$2,5

per COMPUTER/month

10% discount for an annual billing cycle


Standard


START TRIAL


✓ SLA 99,9%

✓ Microsoft Azure US/EU/UK

✓   Asset Management

✓   Universal Asset Inventory

✓   Software License
Management

✓  Software and Hardware Discovery

✓   Electronic Handover Forms 

✓   Inventory Audits

✓   Configuration Management


$3

per COMPUTER/month

10% discount for an annual billing cycle


Professional


START TRIAL


✓  SLA 99,9%

✓  Microsoft Azure US/EU/UK

✓   Asset Management 

✓   Universal Asset Inventory 

✓   Software License
Management 

✓   Software and Hardware Discovery

✓   Electronic Handover Forms 

✓   Inventory Audits 

✓   Configuration Management 

✓  Software Asset Management Assistant

✓   Asset Management Enterprise API

✓   Asset Management Custom Apps

$4

per COMPUTER/month

10% discount for an annual billing cycle


Enterprise


START TRIAL


✓  SLA 99,9%

✓  Microsoft Azure US/EU/UK

✓   Asset Management 

✓   Universal Asset Inventory 

✓   Software License
Management 

✓   Software and Hardware Discovery

✓   Electronic Handover Forms 

✓   Inventory Audits 

✓    Configuration Management

✓   Software Asset Management Assistant

✓   Asset Management Enterprise API

✓   Asset Management Custom Apps

✓   Independent Reporting Storage 

✓   Sandbox (without SLA guarantee)

Important Note: 1 COMPUTER = 1 PC + 50 objects 

Prices only apply to Microsoft AppSource purchases.

Minimum subscription of 50 computers.

  Service Desk

A friendly interface for requesters & a powerful tool for internal IT, HR, Finance, Facility, etc. services teams. ALVAO Service Desk provides a single point of contact for all in-company requests. Internal teams gain an overview of workload, clear priorities and improved communication. 


$2

per USER/month

10% discount for an annual billing cycle


Start


START TRIAL


✓  SLA 99,9%

✓   Microsoft Azure US/EU/UK

✓ Service Desk 

✓   Service Catalog 

✓   Change Management 

✓   Recurring Changes 

✓   Incident Management 

✓   Problem Management 

✓   Request Management 

✓   Knowledge Base 

✓   Self Service Portal 

✓   Mobile Access 

✓   Reports & Analytics 

✓   Service Level Management 

✓   Process Workflow 

✓   Custom Fields 

✓   Single Sign-on 

✓   Automate Ticket Routing 

✓   Ticket Prioritization 

✓   Ticket Notifications 

✓   Active Directory Integration 

✓   Multi-Channel Access 

$3

per USER/month

10% discount for an annual billing cycle


Standard


START TRIAL


✓  SLA 99,9%

✓   Microsoft Azure US/EU/UK 

✓ Service Desk 

✓   Service Catalog 

✓   Change Management 

✓   Recurring Changes 

✓   Incident Management 

✓   Problem Management 

✓   Request Management 

✓   Knowledge Base 

✓   Self Service Portal 

✓   Mobile Access 

✓   Reports & Analytics 

✓   Service Level Management 

✓   Process Workflow 

✓   Custom Fields 

✓   Single Sign-on 

✓   Automate Ticket Routing 

✓   Ticket Prioritization 

✓   Ticket Notifications 

✓   Active Directory Integration 

✓   Multi-Channel Access

✓   Outlook Add-in 

✓   Teams Add-in 

✓   Customer Satisfaction
Survey 

✓   Advanced Workflows 

$3,5

per USER/month

10% discount for an annual billing cycle


Professional


START TRIAL


✓  SLA 99,9%

✓  Microsoft Azure US/EU/UK 

✓  Service Desk 

✓   Service Catalog 

✓   Change Management 

✓   Recurring Changes 

✓   Incident Management 

✓   Problem Management 

✓   Request Management 

✓   Knowledge Base 

✓   Self Service Portal 

✓   Mobile Access 

✓   Reports & Analytics 

✓   Service Level Management 

✓   Process Workflow 

✓   Custom Fields 

✓   Single Sign-On 

✓   Automate Ticket Routing 

✓   Ticket Prioritization 

✓   Ticket Notifications 

✓   Active Directory Integration 

✓   Multi-Channel Access

✓   Outlook Add-in 

✓   Teams Add-in 

✓   Customer Satisfaction
Survey 

✓   Advanced Workflows 

✓  Azure DevOps Connector 

✓   Service Desk Enterprise API 

✓   Service Desk Custom Apps

$4,5

per USER/month

10% discount for an annual billing cycle


Enterprise


START TRIAL


✓  SLA 99,9%

✓   Microsoft Azure US/EU/UK 

✓ Service Desk 

✓   Service Catalog 

✓   Change Management 

✓   Recurring Changes 

✓   Incident Management 

✓   Problem Management 

✓   Request Management 

✓   Knowledge Base 

✓   Self Service Portal 

✓   Mobile Access 

✓   Reports & Analytics 

✓   Service Level Management 

✓   Process Workflow 

✓   Custom Fields 

✓   Single Sign-on 

✓   Automate Ticket Routing 

✓   Ticket Prioritization 

✓   Ticket Notifications 

✓   Active Directory Integration 

✓   Multi-Channel Access

✓   Outlook Add-in 

✓   Teams Add-in 

✓   Customer Satisfaction
Survey 

✓   Advanced Workflows 

✓   Azure DevOps Connector  

✓   Service Desk Enterprise API 

✓   Service Desk Custom Apps 

✓  Independent Reporting Storage 

✓  Sandbox (without SLA guarantee)

Important Note: 1 USER = Anyone who can raise a ticket. This usually means you license all your employees. Each of them can not only raise but also resolve/approve them. 

Prices only apply to Microsoft AppSource purchases.

Minimum subscription of 50 users.

Microsoft AppSource

You can purchase any ALVAO product directly from

 Microsoft AppSource


We will be happy to provide you with a consultation if you have any doubts about the number of users. 

CONTACT SALES 



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