A friendly interface for requesters & a powerful tool for internal IT services teams. ALVAO Service Desk provides a single point of contact for all in-company requests. The IT team gains an overview of workloads, clear priorities and improved communication.
Alvao provides you with an overall picture of every device throughout its lifecycle. Know exactly what assets you have, who is responsible for them and where each assetis.
Alvao has ITIL certification from both Axelos and Pink Elephant. Take advantage of the know-how built into Alvao’s solution. Only 4 other companies worldwide have this level of certification.
Ensure a smoother flow of operations by resolving incidents faster. Set up SLAs and gather all necessary information needed for a quick resolution.
Save time of your team as well as your users by providing them with a clear path for service requests.
Identify the root cause of underlying problems.
Speed up your change handling while ensuring a secure and controlled rollout.
Get a structured view of your IT infrastructure, provide more security, and speed up incident resolution.
Speed-up your workflows and improve user experience with process workflow automation.
✓ Service Desk
✓ Service Catalog
✓ Change Management
✓ Recurring changes
✓ Incident Management
✓ Problem Management
✓ Request Management
✓ Knowledge Base
✓ Self Service Portal
✓ Mobile Access
✓ Reports & Analytics
✓ Service level management
✓ Process Workflow
✓ Custom fields
✓ Single sign-on
✓ Automate Ticket Routing
✓ Ticket Prioritization
✓ Ticket Notifications
✓ Active Directory Integration
✓ Multi-Channel Access
✓ Outlook Add-in
✓ Teams Add-in
✓ Customer Satisfaction Survey
✓ Advanced Workflows
✓ DevOps Connector
✓ Service Desk Enterprise API
✓ Service Desk Custom Apps
✓ Asset Management
✓ Universal Asset Inventory
✓ Software License Management
✓ Software and Hardware Discovery
✓ Electronic Handover Forms
✓ Web-based Assigned Asset Check
✓ MS SCCM Connector
✓ Configuration Management
✓ Software Asset Management Assistant
✓ Asset Management Enterprise API
✓ Asset Management Custom Apps
✓ Service Desk
✓ Service Catalog
✓ Change Management
✓ Recurring changes
✓ Incident Management
✓ Problem Management
✓ Request Management
✓ Knowledge Base
✓ Self Service Portal
✓ Mobile Access
✓ Reports & Analytics
✓ Service level management
✓ Process Workflow
✓ Custom fields
✓ Single sign-on
✓ Automate Ticket Routing
✓ Ticket Prioritization
✓ Ticket Notifications
✓ Active Directory Integration
✓ Multi-Channel Access
✓ Outlook Add-in
✓ Teams Add-in
✓ Customer Satisfaction Survey
✓ Advanced Workflows
✓ DevOps Connector
✓ Service Desk Enterprise API
✓ Service Desk Custom Apps
✓ Asset Management
✓ Universal Asset Inventory
✓ Software License Management
✓ Software and Hardware Discovery
✓ Electronic Handover Forms
✓ Web-based Assigned Asset Check
✓ MS SCCM Connector
✓ Configuration Management
✓ Software Asset Management Assistant
✓ Asset Management Enterprise API
✓ Asset Management Custom Apps
“The ALVAO Service Desk and Asset Management helps us organize the work of the IT department and to avoid problems. Thanks to the fact that we know which user or outlet generates the most support requests, we can respond with training up the users at this outlet, thereby saving our resources later," Tomáš Kříž, head of the IT Service Desk characterizes his ALVAO-facilitated operations.
After the airline split from Český aeroholding, a new IT infrastructure was created with an MS Azure cloud solution. The team sought a modern tool for management of IT services, which would go elegantly with the new environment. ALVAO was a natural choice.
HARTMANN – RICO decided to make a qualitative change in the operation of its IT systems to ensure higher transparency and subsequently provide a better system for investment justification. The IT department is expected to be highly flexible especially in the area of production, where it is necessary to quickly react to the customer’s requirements.
We help companies to better organize their internal departments and manage relationships with in-house services users. Get rid of unnecessary manual work. Arrange a no-obligation meeting with an ALVAO consultant.