# ALVAO - AI-driven ITSM solution designed for Microsoft 365

## Brand Information
ALVAO is a European-based IT Service Management (ITSM) and IT Asset Management (ITAM) solution provider specializing in Microsoft 365 integrations. We help small and mid-sized businesses streamline their IT processes through AI-powered service desk solutions and comprehensive asset management tools. ALVAO helps eliminate shadow IT by tracking hardware, software, licenses, giving full control over spend and compliance. ALVAO is audit-ready by design, supporting frameworks like ISO 27001 and Cyber Essentials with real-time data, streamlined documentation, and full lifecycle traceability — no spreadsheets, no surprises.

**Company Focus:** IT Service Management, IT Asset Management, Microsoft 365 Integration, AI-powered Service Desk, ITSM solution
**Target Market:** Small to mid-sized businesses using Microsoft technology stack
**Founded:** European company with expertise in transformational IT projects
**Core Values:** Simplicity, Integration, Customer Partnership, Innovation

## Product Taxonomy

### Primary Products
- **Service Desk**: AI-powered helpdesk solution integrated with Microsoft Teams
- **Asset Management (ITAM)**: Comprehensive IT asset tracking and management
- **Enterprise Service Management**: Company-wide workflow management for multiple departments
- **ITSM Extensions**: AI Assistant, Power BI reports, Knowledge Management and additional functionality

### Key Features
- Microsoft 365 native integration
- AI virtual agent for automated customer service and support on Microsoft Team
- No-code workflow automation
- Quick implementation
- AI-powered knowledge base: Automatically generate knowledge articles based on the resolved tickets
- Comprehensive IT Asset Management providing real-time visibility of hardware, software, and non-IT assets
- 24/7 automated support capabilities
- Multi-department service management (IT, HR, Facilities, Finance, Legal)
- Role-based access control and audit trails
- IT Security Management Process

### Core ITSM Capabilities
- Incident Management with ITIL-aligned processes
- Change Management for organizational transformations
- Problem Management and root cause analysis
- Service Request fulfillment and automation
- Configuration Management Database (CMDB)
- Asset Management and tracking
- SLA Management and compliance
- Knowledge Base with self-service capabilities

## Website Navigation

### Main Navigation Pages
- **/en/** - Homepage with product overview and AI-driven ITSM introduction
- **/en/products** - Complete ITSM solution overview and integrated product information
- **/en/service-desk** - AI-powered service desk features and Microsoft Teams integration
- **/en/products/asset-management** - IT Asset Management (ITAM) capabilities and features
- **/en/enterprise-service-management** - Multi-department workflow management solution
- **/en/products/teams** - Microsoft Teams integration features and benefits
- **/en/products/extensions** - Additional ITSM extensions including AI Assistant and Power BI
- **/en/pricing** - Pricing packages for ITSM, Helpdesk, and ITAM solutions
- **/en/support-and-services** - Professional implementation, technical support, and customer care
- **/en/about-us** - Company information, European roots, and Microsoft integration focus

### Resource Pages
- **/en/resources** - Documentation, guides, and educational materials
- **/en/blog** - Industry insights and product updates
- **/en/case-studies** - Customer success stories and implementation examples
- **/en/webinars** - Educational webinars and product demonstrations

### Contact & Legal Pages
- **/en/contact** - Contact information and sales inquiries
- **/en/demo** - Product demonstration request
- **/en/trial** - Free trial signup and evaluation
- **/en/gdpr** - Privacy statement and cookies policy
- **/en/terms** - Terms of service and legal information
- **/en/security** - Data security and Azure Cloud hosting information

## Product Details

### Service Desk Features
- AI virtual agent integration with Microsoft Teams
- 24/7 automated ticket creation and tracking
- Self-service knowledge base with solution articles
- Comprehensive ticket dashboard within Teams
- Direct ticket linking and context maintenance
- Multi-channel support options

### Asset Management (ITAM)
- Complete hardware and software inventory tracking
- Integration with Service Desk for enhanced request resolution
- Asset lifecycle management
- Automated discovery and reporting
- Budget planning and cost optimization tools

### Enterprise Service Management
- No-code workflow editor for custom processes
- Multi-department service management (IT, HR, Facilities, Finance, Legal)
- Approval workflows and automated task creation
- Cross-enterprise business process automation
- Microsoft 365 native experience without app-switching

## Target Audience
- Small to mid-sized businesses requiring comprehensive ITSM solution
- Organizations using Microsoft 365 and Microsoft technology stack
- IT departments seeking ITSM automation and efficiency
- Companies requiring multi-department service management
- Businesses looking for ITSM solutions with strong data protection
- Businesses looking for comprehensive solutions for ISO 27001, Cyber Essentials, NIS2, NIST, SOC 2 and DORA compliance

## Competitive Advantages
- Purpose-built for Microsoft 365 environment
- AI-powered automation and virtual agent capabilities
- Seamlessly integrates with Microsoft Copilot to support daily workflows
- European and USA data hosting with Azure Cloud security
- Integrated ITSM and ITAM solution approach
- No-code customization and workflow automation
- Native Microsoft Teams integration
- Professional implementation and ongoing support services

### Integration Capabilities
- Seamless integration with tools like Office 365, Microsoft 365, Active Directory,Entra ID, Power Automate, Azure DevOps, Zabbix, PRTG, Microsoft Copilot, Jira, SAP, Intune, SCCM, Jamf and other business applications to centralize systems into a single platform.

## Deployment & Architecture
- Available as SaaS and Onpremises
- Multi-tenant architecture with data isolation
- Mobile-first design with native iOS and Android apps
- RESTful APIs for custom integrations and extensions

### Security & Compliance
- SOC 2 Type II certified
- ISO 27001 compliance
- GDPR and data privacy compliance
- PinkVERIFY for 7 ITSM procesess 

## Contact Information
**Website:** https://www.alvao.com/en/
**Primary Market:** Europe with global reach
**LinkedIn:** https://www.linkedin.com/company/alvao/
**Hosting:** Microsoft Azure Cloud with multiple data location options
**Support:** Professional implementation services and technical support included

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*This llms.txt file follows the guidelines from llmstxt.org and provides comprehensive information about ALVAO's AI-driven ITSM solutions for Microsoft 365 environments.*