“The Microsoft look and feel of ALVAO ITSM made user adoption effortless.”

Watch an insightful webinar recording where Mark Challis, alongside Jan Skrabanek from ALVAO discussed their journey in transforming IT Service Management (ITSM) at EIP. 

Key Topics:

  • Challenges with the previous tool and why ALVAO?
  • Go-live in under 2 months, minimal downtime
  • Boosted ticket logging in Microsoft Teams  
  • Measurable gains in visibility and productivity across departments  

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Who is Mark Challis?

Who is Mark Challis?

Mark Challis is an experienced IT Operations and Security Manager with over 15 years in the legal sector. He focuses on improving internal operations, driving innovation, and strengthening IT’s role in business growth.

EIP is a leading law firm in intellectual property and technology

EIP is a leading law firm in intellectual property and technology

With a strong focus on Microsoft-oriented solutions, they provide expert law services tailored to the needs of tech companies. Their team of experienced attorneys is dedicated to protecting and enforcing clients’ IP rights globally. EIP is known for its innovative approach and deep understanding of the tech industry. They are committed to delivering exceptional law support to help businesses thrive in a competitive market.