Case studies

ALVAO Service Desk fits seamlessly into the Czech Airlines corporate IT strategy

After the airline split from Czech aeroholding, a new IT infrastructure was created with an MS Azure cloud solution. The team sought a modern tool for management of IT services, which would go elegantly with the new environment. ALVAO was a natural choice.

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GTS ALIVE controls its IT all over the world

About implementation of ALVAO Service Desk. It helps with definition of catalogue of services and basic processes which are based on ITIL methodic including SLA settings.

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Solution for the IT services in HARTMANN – RICO

HARTMANN – RICO a.s. has opted for a qualitative change in the functioning of IT leading to greater transparency and, consequently, a better system of investment justification.

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IT in ASSA ABLOY uses ALVAO to control its internal processes

ASSA ABLOY Czech & Slovakia is a leading global manufacturer and supplier of complex solutions for locking door systems. During development and production, it places emphasis on security and simple control of its products so as to fulfill all the needs of users.

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Process management in AWT

The goal of the new project was to implement a process management solution that follows best practice, including the implementation of a suitable software solution, which would support the Service Desk processes as well as IT asset management.

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Managing IT in Penny Market

The IT department Management of Penny Market went looking for some way to secure the resolution of all requests, while complying with SLA. After careful selection, the company finally opted for the ALVAO Service Desk system, as best suited to their needs.

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Effective asset management in AVG Technologies

AVG Technologies CZ wanted to introduce a new system for the ffective management of assets entrusted to employees.

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Effective ICT asset register at NOVA (CME)

CME is a media and entertainment company running leading businesses primarily in Central and Eastern European markets. CME was founded by Ronald Lauder in 1994 and operates 33 television channels, broadcasting to approximately 50 million people across six markets.

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Software audit and license register at CGI

CGI (previously LOGICA) were looking for a solution to effectively eliminate the risks associated with using illegal software.

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