ALVAO ISO 20000 Reporting

The ALVAO Service Desk system can be expanded with ALVAO ISO 20000 Reporting, which allows the sending of reports via e-mail at scheduled times, directly to the managers responsible. The module includes a basic set of template reports according to ISO 20000. These reports are created using Microsoft SQL Server Reporting Services, which is a common component of Microsoft SQL Server. The reports are usually sent in PDF format and can be tracked on the web portal.

ISO 20000 report-workload

Example of a ISO 20000 report – 6.2c Workload characteristics

ISO 20000 report-incidents

Example of a ISO 20000 report – 6.2d Serious events

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