ALVAO Service Desk is a necessary tool for the management of an IT department. By means of the helpdesk you can easily create a request for the IT or another service department and monitor the procedure of its solution. It enables monitoring whether the technicians solve the problems in a timely manner and effectively, the time they spend on the solution of one problem and which problems are not solved. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies and complies with ITIL and global standards of ITSM.
ALVAO Asset Management software brings you a complete overview of the hardware and software in your entire organisation. Using the latest techniques ALVAO detects hardware and software remotely, saves your technicians from having to travel on-site, even to install software agents per PC. Take stock of your assets and audit your software, easily. With Asset Management you can make sure your hardware and software is effectively utilized. ALVAO Asset Management is a fully ITIL-compliant solution.