Providing our clients the best possible Windows-based IT Service Management Out-of-the-Box solutions
This is our mission, and the following are the three steps we take in order to achieve it:
1. Focus on Microsoft platform
We support the customer in using their Microsoft products efficiently.
We know that Microsoft is the world’s leading platform for business. We are therefore developing ALVAO for maximum compatibility with Microsoft products. We certify all new versions of ALVAO for the Microsoft environment. We do not duplicate existing functions, but integrate them seamlessly with ALVAO. This makes ALVAO the best solution with the fastest return on investment (ROI) and the lowest total cost of ownership (TCO).
2. Verified quality that meet global standards (ITIL)
We provide pragmatic solutions that combine hands-on experience and global standards.
Our clients do not like incomplete solutions, nor generic software which is not specifically designed for their requirements. We have been cooperating with our customers for more than 10 years and are always looking to make their everyday work simpler. While doing so, we make sure that our solutions meet the ITIL, ISO 20000, SAM, and ISO 19770 world standards. The output from our work is used in practice by established worldwide authorities, which demonstrates the high quality of our products.
3. Great User Experience (UX)
We develop applications with user-friendly and intuitive interfaces and fast learning curves: users can start using our applications almost right away.
Applications should, by design, be straightforward to use. We understand that people don’t like routine tasks and the repetitive entering of data. We are therefore committed to developing applications with the best user experience possible. To do that, we need to have an understanding of our user’s workflows. We design our own products to include a Microsoft-style user interface that our customers can get right to work with – no lengthy courses required. We ourselves use ALVAO for managing our internal IT, customer support, and development departments. The ALVAO solution meets the needs and expectations of our customers.