Since being established, ALVAO has concentrated on optimizing methodologies and on the development of software tools to support service processes. The company’s key products are information systems for resource and service management, primarily for the information and communication technology management departments (ICT): ALVAO Asset Management and ALVAO Service Desk.
ALVAO is a Microsoft Certified Partner and focuses its product development on the Microsoft® platform. Our products are developed in compliance with their technology and safety standards. The observance of these standards is reviewed by independent certification authorities.
ALVAO has been successfully certified as ITIL Process Compliant GOLD Level through the AXELOS ITIL Software Scheme and under the PinkVERIFY toolsets for compatibility with 6 ITIL processes.
ALVAO and its employees are members of itSMF, an independent and non-profit organization, which unites specialists of the ITIL methodology, which is a worldwide service management standard.
ALVAO develops its products according to the world process standards for ITSM service management. ALVAO was the first company in the CEE region to become PinkVERIFY certified from independent certification authority PinkElephant, allowing ALVAO to use the ITIL® swirl logo for its products.
ALVAO was recognized on numerous occasions for successful customer implementations, Microsoft Technology Awards 2009 Finalist in the category for “Best solution for IT infrastructure administration and optimization”, Microsoft Technology Awards 2008 Finalist in the category for “Best solution to use Microsoft Windows Server 2008” and the Microsoft Industry Awards 2008 Finalist in the category for “Best solution for Communication & Media”, Microsoft Industry Awards 2006 Finalist and Microsoft Industry Awards 2007 Winner in the category for “Best solution for licensing and Software Asset Management”.