The ALVAO information system, developed for management of company IT, was certified by the Pink Elephant global certification authority for the six most frequently used ITIL processes. It was subsequently also tested by AXELOS Limited, the company responsible for the ITIL standard, and was ranked as GOLD, which places ALVAO among the 5 best tools in the world.
The ALVAO information system was certified by the Pink Elephant global certification authority for the six most frequently used ITIL processes:
â€˘ Request Fulfillment
â€˘ Incident Management
â€˘ Problem Management
â€˘ Service Asset & Configuration Management
â€˘ Change Management
â€˘ Service Catalog Management
The certification was accompanied by Self-Assessment tests in additional processes:
â€˘ Service Level Management
â€˘ Service Portfolio Management
â€˘ Knowledge Management
â€˘ Financial Management for IT Services
„It was a long and demanding process. The fact that we successfully completed it shows that our product is truly one of the best IT solutions on the market. The fact that we rank among the 5 best companies in the world motivates us to work on further improvements and new versions of the ALVAO system,“ adds Roman JeĹľdĂk, Director of Development at ALVAO.
„We are truly proud to have received the most significant certifications for ITIL best practices that currently exist for ITSM tools. There truly are only a handful of tools in the whole world that are qualified for the Gold level. To be a part of this highly selective group motivates us and also represents a commitment,“ says AleĹˇ StudenĂ˝, ALVAO Service Manager.
Suppliers of software tools and solutions that were developed based on ITIL can receive official acknowledgment of ITIL processes associated with their specific product. This allows them to use the AXELOS trademark and corresponding logos to promote their products.
All approved software tools must demonstrate 100% compliance with ITIL processes related to this tool as well as satisfy other evaluation criteria. Depending on the required criteria, there are three levels of certification – gold, silver and bronze.
To receive the Gold Level Endorsed certificate, ALVAO had to among others provide documentation from three customers who use ALVAO tools for ITIL management, whereas their environments must also comply with the PinkVerify certification criteria. The award thus provides assurance that the system, which received a PinkVerify certification, is not just a useless laboratory; it must be an easily applicable solution for end customers.
The ITILâ„˘ logo is a trademark of Axelos Limited.
ITILÂ® is a trademark of Axelos Limited.